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Production Support - Credit

New York, New York

Job Description:

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

Working closely with Front office users, Trade control & Operations, the candidate will be responsible for the support of Flow Credit and Munis trading with specific focus on in-house applications and flows to external ECNs to cover trade life-cycle, trade capture, risk management and PnL. First point of contact for all traders and front office personnel to resolve issues with trader tools and any business related information quality which may have fiscal impact if not resolved quickly.

The individual should be able to support solutions efficiently and effectively, and demonstrate strong communications skills. The successful candidate must have the ability to multi-task and prioritize accordingly in a fast paced and demanding environment. They must be results oriented, high levels of service delivery and commitment is a must.

- Good understanding of Municipal Bonds and Credit derivatives and the trade life cycle ( CDS, Index, Index Options).

- Understanding of Electronic trading, STP (straight thru processing) and Trade negotiation

- Provide first level/desk facing support for users of Credit Derivatives and Cash (Bond) applications.

- Work closely with users, answering their queries and raising development requests as they are presented.

- Escalation and timely resolution of production issues, using fundamental problem management disciplines

- Liaise between Credit applications users and technology teams to address user queries and issues

- Perform analysis around new requirements or improvements to the current system based on analysis and feedback from key traders and Trade assistants

- Develop and Maintain documentation for reference as a knowledge base for training and incident management

Required Skills:

- Experience with FICC Credit Trading Applications and trade life cycle management

- Strong business application support and problem diagnosis skills - Strong desire/ability to jump in and investigate issues, resolve problems, and communicate status

- Ability to deal with a high pressure Trading environment.  Manage oneself in and environment of high frequency business and technology changes adhering to release and change management principles

- Personable, effective communicator with ability to build and maintain partnerships.  ability to deal directly with business users and development teams on a daily basis and act as primary liaison.  Proven ability to handle difficult situations, users and make critical decisions

- Understanding of financial disciplines

- Experience working with F/O or M/O in a Derivatives Trading business

- MS Office, SQL, Excel, Unix and shell scripting. (Python a plus)

- Must to be able to communicate crisply and clearly both from a verbal and written perspective

- Strong interpersonal skills

- Excellent work ethic – willing to be on-call on week end

- Must be able to work autonomously and independently solve problems when needed

Desired Skills:

- Experience in a large financial institution

- Business knowledge with Bonds, Credit Derivatives and FICC preferred

- Experience with Perl/Python, ITRS Geneos.

- Cross-platform OS/infrastructure experience

- Understanding of networking protocols, TCP/IP

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

Working closely with Front office users, Trade control & Operations, the candidate will be responsible for the support of Flow Credit and Munis trading with specific focus on in-house applications and flows to external ECNs to cover trade life-cycle, trade capture, risk management and PnL. First point of contact for all traders and front office personnel to resolve issues with trader tools and any business related information quality which may have fiscal impact if not resolved quickly.

The individual should be able to support solutions efficiently and effectively, and demonstrate strong communications skills. The successful candidate must have the ability to multi-task and prioritize accordingly in a fast paced and demanding environment. They must be results oriented, high levels of service delivery and commitment is a must.

- Good understanding of Municipal Bonds and Credit derivatives and the trade life cycle ( CDS, Index, Index Options).

- Understanding of Electronic trading, STP (straight thru processing) and Trade negotiation

- Provide first level/desk facing support for users of Credit Derivatives and Cash (Bond) applications.

- Work closely with users, answering their queries and raising development requests as they are presented.

- Escalation and timely resolution of production issues, using fundamental problem management disciplines

- Liaise between Credit applications users and technology teams to address user queries and issues

- Perform analysis around new requirements or improvements to the current system based on analysis and feedback from key traders and Trade assistants

- Develop and Maintain documentation for reference as a knowledge base for training and incident management

Required Skills:

- Experience with FICC Credit Trading Applications and trade life cycle management

- Strong business application support and problem diagnosis skills - Strong desire/ability to jump in and investigate issues, resolve problems, and communicate status

- Ability to deal with a high pressure Trading environment.  Manage oneself in and environment of high frequency business and technology changes adhering to release and change management principles

- Personable, effective communicator with ability to build and maintain partnerships.  ability to deal directly with business users and development teams on a daily basis and act as primary liaison.  Proven ability to handle difficult situations, users and make critical decisions

- Understanding of financial disciplines

- Experience working with F/O or M/O in a Derivatives Trading business

- MS Office, SQL, Excel, Unix and shell scripting. (Python a plus)

- Must to be able to communicate crisply and clearly both from a verbal and written perspective

- Strong interpersonal skills

- Excellent work ethic – willing to be on-call on week end

- Must be able to work autonomously and independently solve problems when needed

Desired Skills:

- Experience in a large financial institution

- Business knowledge with Bonds, Credit Derivatives and FICC preferred

- Experience with Perl/Python, ITRS Geneos.

- Cross-platform OS/infrastructure experience

- Understanding of networking protocols, TCP/IP

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21039377

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kathryn Dixon

Referral Bonus:

0

Street Address

Primary Location:
ONE BRYANT PARK, NY, New York, 10036