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Compliance and Operational Risk Manager

Charlotte, North Carolina

Job Description:

The Compliance and Operational Risk (C&OR) Manager is responsible for engaging in activities to provide independent compliance and operational risk oversight of Global Human Resources (GHR) performance and any related third party/vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively “the Policies”) and the Compliance and Operational Risk Management (“CORM”) Program and Standard Operating Procedures (SOPs). The GHR C&OR Manager proactively engages with other C&OR officers, including horizontal coverage owners and Enterprise Areas of Coverage (“EAC”), to provide comprehensive oversight of FLU/CF activities. This role develops and maintains a global coverage plan which defines the scope and risk-based focus of the second line’s risk management activities. The GHR C&OR Manager prepares materials for C&OR regulatory exams/audits/inquiries and may provide consultation to business leaders in preparation for FLU/CF regulatory exams/audits/inquiries.

The GHR C&OR Manager plans, drives and reviews team deliverables to support consistent quality of activities, processes and outputs. This role may contribute as a manager responsible for providing leadership direction to attract, assess, develop, motivate and retain a team, or may act as an individual contributor. As a member of a GHR compliance and operational risk officer team, this role applies business acumen to promote a culture of risk management and the identification, escalation and timely mitigation of compliance and operational risks through execution of the following:

  • Leads the development of new monitoring and testing activities connecting coverage of incentive design, administration and payment through payroll to confirm the effectiveness of the compliance and operational risk controls for Incentive Administration across Consumer and Global Wealth & Investment Management (GWIM).

  • Develops partnerships with Consumer and GWIM Risk Officers across GCOR to support horizontal incentive coverage.

  • Conducts compliance and operational targeted risk assessment focus on compensation / incentive space.

  • Analyzes data, ability to translate results into recommended actions and can explain results in a manner that resonates across many different audiences.

  • Produces and/or oversees the development of independent risk management reporting for respective area(s) of coverage as input governance and management routines

  • Develops and maintains C&OR-owned policies and standards and/or provides oversight of FLU/CF-owned policies, standards and procedures to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable

  • Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage, advises business leaders on those changes, directs the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenges the implementation plan as needed; maintains a comprehensive regulatory inventory

  • Identifies, aggregates, reports, escalates, inspects and challenges remediation plans, and performs thematic analysis on FLU/CF-owned issues and control enhancements

  • Ensures C&OR “owned” issues and control enhancements are identified and addressed appropriately and timely

  • Contributes to or leads development of risk coverage plans, executes and / or oversees execution of independent risk monitoring, testing and risk assessments, communicates results

  • Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA)

  • Reviews and challenges internal and external operational loss events, including development of remediation plans to strengthen controls, and approves where appropriate

  • Participates in Scenario Analysis activities for coverage areas and challenges as appropriate

  • Ensures metrics are designed to measure key risks and control performance, monitors and reports on metric performance and breach remediation

Required Skills:

  • 7+ years of work experience in Risk, Audit, or Business Controls / Process Management

  • Intellectual curiosity, strong analytical skills

  • Strong partnership and relationship management skills; ability to work across functions and organizational lines/levels


Desired Skills:

  • Financial Services or similarly regulated sector

  • Experience in Human Resources, or a Risk or Audit function covering HR

  • Previous experience developing test partnering with Enterprise Independent Testing (EIT), technical/change management/project management, strong understanding of compensation/incentive and/or Consumer/GWIM incentive platforms (CHECS, PMRR, GPACS)

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Compliance and Operational Risk (C&OR) Manager is responsible for engaging in activities to provide independent compliance and operational risk oversight of Global Human Resources (GHR) performance and any related third party/vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively “the Policies”) and the Compliance and Operational Risk Management (“CORM”) Program and Standard Operating Procedures (SOPs). The GHR C&OR Manager proactively engages with other C&OR officers, including horizontal coverage owners and Enterprise Areas of Coverage (“EAC”), to provide comprehensive oversight of FLU/CF activities. This role develops and maintains a global coverage plan which defines the scope and risk-based focus of the second line’s risk management activities. The GHR C&OR Manager prepares materials for C&OR regulatory exams/audits/inquiries and may provide consultation to business leaders in preparation for FLU/CF regulatory exams/audits/inquiries.

The GHR C&OR Manager plans, drives and reviews team deliverables to support consistent quality of activities, processes and outputs. This role may contribute as a manager responsible for providing leadership direction to attract, assess, develop, motivate and retain a team, or may act as an individual contributor. As a member of a GHR compliance and operational risk officer team, this role applies business acumen to promote a culture of risk management and the identification, escalation and timely mitigation of compliance and operational risks through execution of the following:

  • Leads the development of new monitoring and testing activities connecting coverage of incentive design, administration and payment through payroll to confirm the effectiveness of the compliance and operational risk controls for Incentive Administration across Consumer and Global Wealth & Investment Management (GWIM).

  • Develops partnerships with Consumer and GWIM Risk Officers across GCOR to support horizontal incentive coverage.

  • Conducts compliance and operational targeted risk assessment focus on compensation / incentive space.

  • Analyzes data, ability to translate results into recommended actions and can explain results in a manner that resonates across many different audiences.

  • Produces and/or oversees the development of independent risk management reporting for respective area(s) of coverage as input governance and management routines

  • Develops and maintains C&OR-owned policies and standards and/or provides oversight of FLU/CF-owned policies, standards and procedures to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable

  • Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage, advises business leaders on those changes, directs the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenges the implementation plan as needed; maintains a comprehensive regulatory inventory

  • Identifies, aggregates, reports, escalates, inspects and challenges remediation plans, and performs thematic analysis on FLU/CF-owned issues and control enhancements

  • Ensures C&OR “owned” issues and control enhancements are identified and addressed appropriately and timely

  • Contributes to or leads development of risk coverage plans, executes and / or oversees execution of independent risk monitoring, testing and risk assessments, communicates results

  • Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA)

  • Reviews and challenges internal and external operational loss events, including development of remediation plans to strengthen controls, and approves where appropriate

  • Participates in Scenario Analysis activities for coverage areas and challenges as appropriate

  • Ensures metrics are designed to measure key risks and control performance, monitors and reports on metric performance and breach remediation

Required Skills:

  • 7+ years of work experience in Risk, Audit, or Business Controls / Process Management

  • Intellectual curiosity, strong analytical skills

  • Strong partnership and relationship management skills; ability to work across functions and organizational lines/levels


Desired Skills:

  • Financial Services or similarly regulated sector

  • Experience in Human Resources, or a Risk or Audit function covering HR

  • Previous experience developing test partnering with Enterprise Independent Testing (EIT), technical/change management/project management, strong understanding of compensation/incentive and/or Consumer/GWIM incentive platforms (CHECS, PMRR, GPACS)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21039273

Band: H4

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Laura Dillon

Referral Bonus:

0

Street Address

Primary Location:
100 N TRYON ST, NC, Charlotte, 28255