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Production Support Lead

Plano, Texas

Job Description:

*Candidates requiring visa sponsorship will not be considered for this position. This position will be located at our Plano, TX, technology center only. No remote or virtual options*

The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. 

Being part of IT Production support team, supporting Global Markets Operations Technology, and the Batch Support and Strategy team - This team primarily supports testing efforts in the lower lanes for releases in Retail Space  the role requirements include but not limited to:

Required Skills:

  • 5+ years of experience with one or more of the following operating system: MVS, z/OS, VM Subsystems
  • 5+ years of experience with one or more of the following: IMS, CICS, DB2, MQ
  • TSO ISPF, JCL, Procs        
  • Tools – Experience with one or more of the following: Changeman, Platinum, MQS, SDSF, RMF, CA7/CA11, IMF  
  • Application support experience  
  • Application migration experience - managing and coordinating environment infrastructure upgrades and enhancements

Desired Skills:

  • Release management experience (SCM/SQA)

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

*Candidates requiring visa sponsorship will not be considered for this position. This position will be located at our Plano, TX, technology center only. No remote or virtual options*

The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. 

Being part of IT Production support team, supporting Global Markets Operations Technology, and the Batch Support and Strategy team - This team primarily supports testing efforts in the lower lanes for releases in Retail Space  the role requirements include but not limited to:

Required Skills:

  • 5+ years of experience with one or more of the following operating system: MVS, z/OS, VM Subsystems
  • 5+ years of experience with one or more of the following: IMS, CICS, DB2, MQ
  • TSO ISPF, JCL, Procs        
  • Tools – Experience with one or more of the following: Changeman, Platinum, MQS, SDSF, RMF, CA7/CA11, IMF  
  • Application support experience  
  • Application migration experience - managing and coordinating environment infrastructure upgrades and enhancements

Desired Skills:

  • Release management experience (SCM/SQA)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21038228

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Philip Hughston

Referral Bonus:

0

Street Address

Primary Location:
7105 CORPORATE DR, TX, Plano, 75024