Back to search results

Lead Experience Designer - Conversation Design

Boston, Massachusetts;

Job Description:

Job Description: Lead Experience Designer - Conversation Design

You’ll be part of the Erica team. Erica is an AI-powered, voice/text digital assistant and the hub of our omni-channel conversational commerce strategy. Erica is already a breakthrough product in the financial services space, and we’re just getting started. We’re looking for curious, action-oriented teammates who can pivot quickly and wear many UX hats. 

As a Lead Experience Designer, you’ll be both player and coach

  • Create delightful, AI-powered conversational experiences, setting the bar for best-in-class methods and results
  • Lead initiatives end-to-end, working within and across teams to design and optimize features.
  • Actively use and contribute to best practices, design patterns, and designs systems, within and across teams.
  • Collaborate, share and evangelize to inpire ideas and growth within and across teams.
  • Work closely with technology and business partners and executives to achieve goals and drive value.
  • Collaborate with  technology and testing to find the right balance between reusable high-performance designs and delightful customization.  
  • Continuously set a bar that other UX/UI designers can aspire to.

Required skills

  • 10+ years of well-rounded design experience, some in voice/conversational UI, AI, chat or IVR
  • Outstanding portfolio, with detailed user and system flows that show how users complete simple and complex tasks within a conversational flow (including system state and error recovery protocols)
  • Experience building UX component and asset libraries for cross-team use.
  • Strong project and team leadership experience with a track record of inspiring your team to deliver world-class solutions.
  • Excellent presentation and moderation skills.
  • Expertise in designing for mobile applications, responsive web, and other digital interfaces
  • Ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews; can bring new ideas to the table
  • A knowledge of design principles, standards and UX best practices
  • Mastery of InVision, Sketch, Axure, Keynote, Principle, and other design tools
  • Experience influencing the full customer journey, balancing grace and passion in your daily interactions with teammates, partners and senior leaders
  • Mastery of design systems infrastructure and tools that enable operational excellence
  • Experience creating, implementing, and managing design systems (human interface and style guidelines).

You might be an ideal candidate if:

  • You think beyond one design solution and one technical platform, seeking smart reusability and flexibility.
  • You’re  an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results.
  • You collaborate and build trust with design, product, and tech partners.
  • You proactively seek out strategic partnerships across organizations at every level.
  • You actively contribute to design meetings and critiques, inspiring confidence and trust while driving best outcomes and keeping an eye out for improvements or reasonable exceptions.
  • You own your schedule and deliver on time.
  • You’re able to travel occasionally.

Desired Skills

  • Financial or similar complex industry experience .
  • Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints.
  • Comfortable with leading primary research efforts and usability studies.
  • Project management experience.

Our Culture

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers.  Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals
  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world
  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience
  • Is committed to advancing our tools, technology and ways of working.  We always put our clients first to meet their evolving needs
  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Description: Lead Experience Designer - Conversation Design

You’ll be part of the Erica team. Erica is an AI-powered, voice/text digital assistant and the hub of our omni-channel conversational commerce strategy. Erica is already a breakthrough product in the financial services space, and we’re just getting started. We’re looking for curious, action-oriented teammates who can pivot quickly and wear many UX hats. 

As a Lead Experience Designer, you’ll be both player and coach

  • Create delightful, AI-powered conversational experiences, setting the bar for best-in-class methods and results
  • Lead initiatives end-to-end, working within and across teams to design and optimize features.
  • Actively use and contribute to best practices, design patterns, and designs systems, within and across teams.
  • Collaborate, share and evangelize to inpire ideas and growth within and across teams.
  • Work closely with technology and business partners and executives to achieve goals and drive value.
  • Collaborate with  technology and testing to find the right balance between reusable high-performance designs and delightful customization.  
  • Continuously set a bar that other UX/UI designers can aspire to.

Required skills

  • 10+ years of well-rounded design experience, some in voice/conversational UI, AI, chat or IVR
  • Outstanding portfolio, with detailed user and system flows that show how users complete simple and complex tasks within a conversational flow (including system state and error recovery protocols)
  • Experience building UX component and asset libraries for cross-team use.
  • Strong project and team leadership experience with a track record of inspiring your team to deliver world-class solutions.
  • Excellent presentation and moderation skills.
  • Expertise in designing for mobile applications, responsive web, and other digital interfaces
  • Ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews; can bring new ideas to the table
  • A knowledge of design principles, standards and UX best practices
  • Mastery of InVision, Sketch, Axure, Keynote, Principle, and other design tools
  • Experience influencing the full customer journey, balancing grace and passion in your daily interactions with teammates, partners and senior leaders
  • Mastery of design systems infrastructure and tools that enable operational excellence
  • Experience creating, implementing, and managing design systems (human interface and style guidelines).

You might be an ideal candidate if:

  • You think beyond one design solution and one technical platform, seeking smart reusability and flexibility.
  • You’re  an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results.
  • You collaborate and build trust with design, product, and tech partners.
  • You proactively seek out strategic partnerships across organizations at every level.
  • You actively contribute to design meetings and critiques, inspiring confidence and trust while driving best outcomes and keeping an eye out for improvements or reasonable exceptions.
  • You own your schedule and deliver on time.
  • You’re able to travel occasionally.

Desired Skills

  • Financial or similar complex industry experience .
  • Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints.
  • Comfortable with leading primary research efforts and usability studies.
  • Project management experience.

Our Culture

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers.  Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals
  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world
  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience
  • Is committed to advancing our tools, technology and ways of working.  We always put our clients first to meet their evolving needs
  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21036785

Band: H5

Manages People: No

Travel: Yes, 20% of the time

Manager:

Talent Acquisition Contact:

Jose Guzman Jr

Referral Bonus:

0