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Fulfillment Support Team Leader - Closing - First Mortgage

Charlotte, North Carolina

Job Description:

Primary contact who is responsible for all loan processing activities within a designated market. Responsible for a team of associates. Connects people to team goals that are aligned with the goals of the company. Eliminates roadblocks to achieving goals. Makes associates aware of how their work fits into larger processes that impact our customers. Make the associates and customers central to how success is measured. Ability to manage at a high level of detail while maintaining awareness of overall process and team results. Interacts in a range of roles, is comfortable being a follower, leader or teammate as the occasion demands. Uses learning experiences as opportunities to learn for the future. Drives process improvement. Adapts quickly to new demands and challenges. Works with Credit Policy, Compliance, Legal and Direct Lending.

Responsible for a team of closers who coordinates preparation of loan closing packages, including issuance of wire funds, review of signed documents for accuracy and providing funding authorization.  Leader is responsible for ensuring quality and compliance is adhered to ensure marketability of loans.

Required Skills:

  • In-depth knowledge of mortgage, a variety of loan products and program guidelines and/or previous supervisor experience

  • Ability to build partnerships across the organization to ensure efficiency and achieve customer satisfaction

  • Ability to motivate associates to meet production, quality and service standards along with providing direct coaching and feedback regarding quality, customer experience and problem resolution.

  • Excellent attention to detail

  • Strong verbal and written communication skills

  • Excellent problem solving skills

  • Strong organizational skills

  • Strong interpersonal Skills

  • Ability to multi-task and handle high work volumes

  • Leadership ability

  • Capacity to work in a team-oriented environment

  • Ability to deliver a difficult message with confidence

  • Ability to prioritize multiple competing tasks and manage time effectively in a fast paced environment

  • Ability to meet production, quality and service standards along with providing direct coaching and feedback to ensure quality

Desired Skills:

  • Previous leadership experience of a mortgage loan processing or closing team

  • Understanding of various income sources

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Primary contact who is responsible for all loan processing activities within a designated market. Responsible for a team of associates. Connects people to team goals that are aligned with the goals of the company. Eliminates roadblocks to achieving goals. Makes associates aware of how their work fits into larger processes that impact our customers. Make the associates and customers central to how success is measured. Ability to manage at a high level of detail while maintaining awareness of overall process and team results. Interacts in a range of roles, is comfortable being a follower, leader or teammate as the occasion demands. Uses learning experiences as opportunities to learn for the future. Drives process improvement. Adapts quickly to new demands and challenges. Works with Credit Policy, Compliance, Legal and Direct Lending.

Responsible for a team of closers who coordinates preparation of loan closing packages, including issuance of wire funds, review of signed documents for accuracy and providing funding authorization.  Leader is responsible for ensuring quality and compliance is adhered to ensure marketability of loans.

Required Skills:

  • In-depth knowledge of mortgage, a variety of loan products and program guidelines and/or previous supervisor experience

  • Ability to build partnerships across the organization to ensure efficiency and achieve customer satisfaction

  • Ability to motivate associates to meet production, quality and service standards along with providing direct coaching and feedback regarding quality, customer experience and problem resolution.

  • Excellent attention to detail

  • Strong verbal and written communication skills

  • Excellent problem solving skills

  • Strong organizational skills

  • Strong interpersonal Skills

  • Ability to multi-task and handle high work volumes

  • Leadership ability

  • Capacity to work in a team-oriented environment

  • Ability to deliver a difficult message with confidence

  • Ability to prioritize multiple competing tasks and manage time effectively in a fast paced environment

  • Ability to meet production, quality and service standards along with providing direct coaching and feedback to ensure quality

Desired Skills:

  • Previous leadership experience of a mortgage loan processing or closing team

  • Understanding of various income sources

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21036363

Band: H5

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

Aubrie Redden

Referral Bonus:

0

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255