Back to search results

Erica & AI Solutions: Platform Intelligence & Development Analyst

Plano, Texas

Job Description:

Erica & AI Solutions: Platform Intelligence & Development Analyst

Location: Plano, TX

Business Overview

The Digital business is responsible for developing and executing Bank of America’s mobile and online strategy, roadmap and transformation. The team is focused on making banking, investing and borrowing more rewarding and convenient for customers by delivering innovative products and services across mobile devices, online platforms, new digital experiences and physical locations. Our goal is to provide a seamless, personalized and holistic relationship experience for each client that spans and supports their full financial life from banking to investing, planning and retirement. 

Job Description

The AI Solutions & Erica team is seeking a skilled Data Analyst to join the Platform Intelligence & Development group to help advance ongoing development of Erica, our industry-leading virtual financial assistant and centralized intelligence framework. 

The ideal candidate will be a forward thinking collaborator with an appetite for finding critical insights hidden in vast amounts of unstructured data. The role requires an individual with a strong combination of analytical skills, intellectual curiosity and reporting acumen.  Candidates should have a solid understanding of data mining techniques and be proactive in their approach, with an ability to own and manage multiple priorities simultaneously; familiarity with agile development methodology is a big plus.

The successful candidate will also have the opportunity to serve as a primary conduit between the Erica Product and Technology teams to help determine the training sets for new features and develop or collaborate on new platform interface modules, reporting tools, key performance metrics, and suggest capability improvements to ensure Erica is effectively meeting customer needs. Additional responsibilities include ongoing maintenance of trainings sets for existing features within Erica.

Responsibilities

  • Assist teams in gathering and organizing unstructured data to help assess and improve Erica's capabilities
  • Work closely with cross functional partners to develop the right training sets for new features
  • Participate in development of Erica's ML platform through the creation of platform interface modules, tools, metrics and reporting
  • Perform regular and ad-hoc analysis of data to optimize response accuracy and prioritize identified improvements

Required skills

  • Minimum of B.S. or B.A. with 3-5 years of experience
  • Exceptional facility with Excel and Office suite
  • Strong interest and knowledge of emerging technology trends and applications
  • Comfortable working in a fast-paced, highly collaborative, customer-driven environment
  • Strong analytical ability, problem-solving skills, and intellectual curiosity
  • Strong written and verbal communication skills at all levels (i.e. colleagues to senior management) and situations (i.e. one-on-one to presentations)
  • Organizational focus, attention to detail and detailed reporting are critical

Preferred skills

  • Degree in data science, mathematics, statistics or business with an analytics focus
  • 3+ years of experience in data science, banking, financial planning & analysis, management consulting
  • Experience in working with languages such as SQL/CQL, R, Python

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Erica & AI Solutions: Platform Intelligence & Development Analyst

Location: Plano, TX

Business Overview

The Digital business is responsible for developing and executing Bank of America’s mobile and online strategy, roadmap and transformation. The team is focused on making banking, investing and borrowing more rewarding and convenient for customers by delivering innovative products and services across mobile devices, online platforms, new digital experiences and physical locations. Our goal is to provide a seamless, personalized and holistic relationship experience for each client that spans and supports their full financial life from banking to investing, planning and retirement. 

Job Description

The AI Solutions & Erica team is seeking a skilled Data Analyst to join the Platform Intelligence & Development group to help advance ongoing development of Erica, our industry-leading virtual financial assistant and centralized intelligence framework. 

The ideal candidate will be a forward thinking collaborator with an appetite for finding critical insights hidden in vast amounts of unstructured data. The role requires an individual with a strong combination of analytical skills, intellectual curiosity and reporting acumen.  Candidates should have a solid understanding of data mining techniques and be proactive in their approach, with an ability to own and manage multiple priorities simultaneously; familiarity with agile development methodology is a big plus.

The successful candidate will also have the opportunity to serve as a primary conduit between the Erica Product and Technology teams to help determine the training sets for new features and develop or collaborate on new platform interface modules, reporting tools, key performance metrics, and suggest capability improvements to ensure Erica is effectively meeting customer needs. Additional responsibilities include ongoing maintenance of trainings sets for existing features within Erica.

Responsibilities

  • Assist teams in gathering and organizing unstructured data to help assess and improve Erica's capabilities
  • Work closely with cross functional partners to develop the right training sets for new features
  • Participate in development of Erica's ML platform through the creation of platform interface modules, tools, metrics and reporting
  • Perform regular and ad-hoc analysis of data to optimize response accuracy and prioritize identified improvements

Required skills

  • Minimum of B.S. or B.A. with 3-5 years of experience
  • Exceptional facility with Excel and Office suite
  • Strong interest and knowledge of emerging technology trends and applications
  • Comfortable working in a fast-paced, highly collaborative, customer-driven environment
  • Strong analytical ability, problem-solving skills, and intellectual curiosity
  • Strong written and verbal communication skills at all levels (i.e. colleagues to senior management) and situations (i.e. one-on-one to presentations)
  • Organizational focus, attention to detail and detailed reporting are critical

Preferred skills

  • Degree in data science, mathematics, statistics or business with an analytics focus
  • 3+ years of experience in data science, banking, financial planning & analysis, management consulting
  • Experience in working with languages such as SQL/CQL, R, Python

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21035441

Band: H5

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Jose Guzman Jr

Referral Bonus:

0

Street Address

Primary Location:
7105 CORPORATE DR, TX, Plano, 75024