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Mainframe Production Support

Charlotte, North Carolina;

Job Description:

Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Provides input on staffing, budget and personnel. Typically 5 or more years of systems engineering experience.

Core Technology Infrastructure Organization:

Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Provide 7 x 24 Incident and Problem Management support of GWIM Platforms. Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards based methodology. Leads formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all P1, P2, or P3 client impacting incidents. Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.

Required Job Skills

* Mainframe Developer Experience: Programming skills: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve 

* Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer etc.

* Experience in Production Support

* Experience in change management and incident management tools

* Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up

* Ability to support multiple mainframe applications  simultaneously

*Proactive in identifying, escalating, and addressing project issues and risks

* Experience in coordinating with offshore/onshore teams and delegating work

* Excellent Problem Solving skills and an Entrepreneurial Attitude

* Excellent verbal and written communication skills

* Meeting facilitation and discussion moderation skills

* Strong organizational, interpersonal, and communication skills

*On-call rotational 12X7, will be on-call on rotational basis till 10:00 PM ET

Desired Job Skills

  • IMS DB and DC

  • Required development background

  • Ability to work on multiple apps

  • IMS DB and DC

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Provides input on staffing, budget and personnel. Typically 5 or more years of systems engineering experience.

Core Technology Infrastructure Organization:

Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Provide 7 x 24 Incident and Problem Management support of GWIM Platforms. Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards based methodology. Leads formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all P1, P2, or P3 client impacting incidents. Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.

Required Job Skills

* Mainframe Developer Experience: Programming skills: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve 

* Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer etc.

* Experience in Production Support

* Experience in change management and incident management tools

* Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up

* Ability to support multiple mainframe applications  simultaneously

*Proactive in identifying, escalating, and addressing project issues and risks

* Experience in coordinating with offshore/onshore teams and delegating work

* Excellent Problem Solving skills and an Entrepreneurial Attitude

* Excellent verbal and written communication skills

* Meeting facilitation and discussion moderation skills

* Strong organizational, interpersonal, and communication skills

*On-call rotational 12X7, will be on-call on rotational basis till 10:00 PM ET

Desired Job Skills

  • IMS DB and DC

  • Required development background

  • Ability to work on multiple apps

  • IMS DB and DC

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21034332

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Amie Reynoso

Referral Bonus:

0