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Merchant Transactional Risk Monitoring Team Manager

Phoenix, Arizona

Job Description:

The Merchant Transactional Risk Monitoring Senior Leader will lead a team of transactional risk monitoring analysts which may include associates in multiple locations; coordinate and manage work flow assignments of transactional risk analyst staff ensuring appropriate demand management measures are in place. Monitor and review closed risk alerts ensuring analyst closure completed in a timely manner to lessen any merchant impact with a goal of stopping fraudulent activity.  Ensure transactional risk events are documented, reported, and researched to avoid any future liabilities and initiate/and or recommend preventative measures to management.  Perform quality control testing of investigations completed by the transactional risk staff.  

May be required to lead other initiatives to drive efficiency, cost reductions, and improve customer service impacts throughout the business. May act as the subject matter expert on various projects and is able to handle multiple simultaneous complex activities. Must be able to work in a high-volume, high-capacity and high-execution environment. Responsible for executing LOB strategy, managing escalations, researching and resolving complex client issues, analyzing data, identifying trends, and providing feedback and recommendations to site leadership.  Ensures associates have the tools, training and resources to deliver an optimal experience.  May partner with staffing to hire qualified candidates.

Required Skills:

  • 1-3 years’ experience in management preferably as team lead supervising the work of others
  • 3+ years’ experience in fraud, security, investigation or related field preferably in a service or banking related environment
  • Proficient in Microsoft Office
  • Demonstrated focus on the client experience
  • Self-motivated and able to work independently
  • Accustomed to multi-tasking and time management
  • Demonstrated ability to solve problems and make decisions
  • Ability to work with and communicate with all levels across the organization, leveraging advanced written, verbal and presentation skills
  • Ability to develop associates to achieve optimal performance results

Desired Skills:

  • Bachelor’s degree in related field
  • Merchant Acquiring experience
  • CFE, CIA or equivalent professional certification preferred  (CFE = Certified Fraud Examiner, CIA = Certified Internal Auditor)

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Merchant Transactional Risk Monitoring Senior Leader will lead a team of transactional risk monitoring analysts which may include associates in multiple locations; coordinate and manage work flow assignments of transactional risk analyst staff ensuring appropriate demand management measures are in place. Monitor and review closed risk alerts ensuring analyst closure completed in a timely manner to lessen any merchant impact with a goal of stopping fraudulent activity.  Ensure transactional risk events are documented, reported, and researched to avoid any future liabilities and initiate/and or recommend preventative measures to management.  Perform quality control testing of investigations completed by the transactional risk staff.  

May be required to lead other initiatives to drive efficiency, cost reductions, and improve customer service impacts throughout the business. May act as the subject matter expert on various projects and is able to handle multiple simultaneous complex activities. Must be able to work in a high-volume, high-capacity and high-execution environment. Responsible for executing LOB strategy, managing escalations, researching and resolving complex client issues, analyzing data, identifying trends, and providing feedback and recommendations to site leadership.  Ensures associates have the tools, training and resources to deliver an optimal experience.  May partner with staffing to hire qualified candidates.

Required Skills:

  • 1-3 years’ experience in management preferably as team lead supervising the work of others
  • 3+ years’ experience in fraud, security, investigation or related field preferably in a service or banking related environment
  • Proficient in Microsoft Office
  • Demonstrated focus on the client experience
  • Self-motivated and able to work independently
  • Accustomed to multi-tasking and time management
  • Demonstrated ability to solve problems and make decisions
  • Ability to work with and communicate with all levels across the organization, leveraging advanced written, verbal and presentation skills
  • Ability to develop associates to achieve optimal performance results

Desired Skills:

  • Bachelor’s degree in related field
  • Merchant Acquiring experience
  • CFE, CIA or equivalent professional certification preferred  (CFE = Certified Fraud Examiner, CIA = Certified Internal Auditor)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21033941

Band: H5

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

Natalie Morgan

Referral Bonus:

0

Street Address

Primary Location:
1825 E Buckeye Rd, AZ, Phoenix, 85034