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Divisional Fulfillment Leader

Charlotte, North Carolina

Job Description:

Sets the strategic direction and manages the overall business process of a large fulfillment center. Collaborates and maintains effective partnerships with key sales partners to drive profitable revenue growth and improve end to end loan manufacturing quality. Proactively resolves broad operational issues and coordinates activities and processes within line of business/operations segments. Responsible for budget/expense management and achieving identified operational goals as well as reporting and forecasting for areas managed. Functions managed have high exposure to regulatory and compliance risk. Applies knowledge and expertise to provide daily operational support, execution and problem resolution that result in operational excellence for the business.  Ensures a consistently exquisite experience is provided to our customers, clients and shareholders. Builds inclusive and engaging work environment.

Required Skills

  • 7+ years of loan production experience
  • 3+ years of operations management experience
  • Experience leading and developing leaders
  • Proven track record of building and maintaining collaborative relationships
  • Successful track record attracting, developing and retaining highly talented production teams
  • Strong credit/underwriting background
  • Strong managerial and leadership skills
  • Excellent communication and organizational skills
  • Effective process management skills
  • Excellent customer service experience
  • Experienced in setting strategy and ability to execute

Desired Skills

  • 10+ years loan production experience
  • 5+ years operations management experience
  • Experience with Merrill Clients
  • Experience managing large and diverse production teams
  • Experience managing underwriting, processing and loan closing teams
  • Previous loan fulfillment site management experience
  • College Degree - B.A. or B.S. preferable

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Sets the strategic direction and manages the overall business process of a large fulfillment center. Collaborates and maintains effective partnerships with key sales partners to drive profitable revenue growth and improve end to end loan manufacturing quality. Proactively resolves broad operational issues and coordinates activities and processes within line of business/operations segments. Responsible for budget/expense management and achieving identified operational goals as well as reporting and forecasting for areas managed. Functions managed have high exposure to regulatory and compliance risk. Applies knowledge and expertise to provide daily operational support, execution and problem resolution that result in operational excellence for the business.  Ensures a consistently exquisite experience is provided to our customers, clients and shareholders. Builds inclusive and engaging work environment.

Required Skills

  • 7+ years of loan production experience
  • 3+ years of operations management experience
  • Experience leading and developing leaders
  • Proven track record of building and maintaining collaborative relationships
  • Successful track record attracting, developing and retaining highly talented production teams
  • Strong credit/underwriting background
  • Strong managerial and leadership skills
  • Excellent communication and organizational skills
  • Effective process management skills
  • Excellent customer service experience
  • Experienced in setting strategy and ability to execute

Desired Skills

  • 10+ years loan production experience
  • 5+ years operations management experience
  • Experience with Merrill Clients
  • Experience managing large and diverse production teams
  • Experience managing underwriting, processing and loan closing teams
  • Previous loan fulfillment site management experience
  • College Degree - B.A. or B.S. preferable

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21033460

Band: H4

Manages People: Yes

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Jolene Georges

Referral Bonus:

0

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255