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Enterprise Voice and Video Engineer

Charlotte, North Carolina

Job Description:

This is an exciting and rewarding hands-on position in our Enterprise Voice and Video Engineer QA lab certification group.  The Engineer will be responsible for executing and documenting integration certifications in Cisco CUCM equipment.  Will also take architecture and production designs to build and test integrations in our lab environment.   Lastly, executing validation and quality assurance testing/certification to verify solution is fit for purpose and fit for utility. 

Key Responsibilities:

  • Develop detailed, low level technical designs for complex EV Solutions

  • Ensure successful delivery of technical solutions into production environment

  • Identify risks, recommend remediation process

  • Contribute to specific engineering low level design and standards (in an engineering repository)

  • Support certification & architecture teams’ as needed in accordance w/ the tollgate process entry & exit criteria

  • Contribute to testing strategy & technology certification plan

Professional Competencies:

  • 5+ years of experience in Collaboration platform. Experience in financial industry is a plus

  • Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support

  • Strong analytical and critical thinking skills

  • Demonstrated work experience in similar capacity as an voice/video engineer for large enterprise network.

  • Familiar with technology trends in networking, Collaboration voice/video systems. Examples include but not limited to software defined networking (SDN), Mobile, immersive video, SIP session management etc.

  • Expertise in voice technologies including but not limited to SIP Trunking and SIP interworking, voice over IP protocols (H.323/SIP), IP PBX, session management etc.

Technical Skills:

  • Hands-on Cisco voice platforms and unified communication and collaboration technologies.

  • Demonstrate extensive technical experience working with large VoIP network using Cisco Voice collaboration platforms and solutions including Call Manager/CUCM, Cisco SME, Unity Connection Voice Mail, Jabber, Webex, Webex Teams, MRA, Expressway, Telepresence, CMS, TMS and video end points DX,SX,IX. Spark and Spark Boards

  • Sound working knowledge of SRTP, RTP, Opus, SCCP, and SIP and SIP interworking.

  • Broad working knowledge of call routing in complex fortune 500 company with QSIG, MGCP, CAC, H323 and SIP

  • SIP and Traditional ISDN/PRI Trunking and broad experience with carrier network, SIP trunking interworking including RFC standards

Desired Skills:

  • SIP School – functional understanding of SIP protocol

  • PCAP & Wireshark; ability to digest and analyze for troubleshooting purposes

  • VmWare skillset ad definite plus

  • Scripting and automation skills – Cisco orientation

  • Cisco Routing & Switching

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

This is an exciting and rewarding hands-on position in our Enterprise Voice and Video Engineer QA lab certification group.  The Engineer will be responsible for executing and documenting integration certifications in Cisco CUCM equipment.  Will also take architecture and production designs to build and test integrations in our lab environment.   Lastly, executing validation and quality assurance testing/certification to verify solution is fit for purpose and fit for utility. 

Key Responsibilities:

  • Develop detailed, low level technical designs for complex EV Solutions

  • Ensure successful delivery of technical solutions into production environment

  • Identify risks, recommend remediation process

  • Contribute to specific engineering low level design and standards (in an engineering repository)

  • Support certification & architecture teams’ as needed in accordance w/ the tollgate process entry & exit criteria

  • Contribute to testing strategy & technology certification plan

Professional Competencies:

  • 5+ years of experience in Collaboration platform. Experience in financial industry is a plus

  • Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support

  • Strong analytical and critical thinking skills

  • Demonstrated work experience in similar capacity as an voice/video engineer for large enterprise network.

  • Familiar with technology trends in networking, Collaboration voice/video systems. Examples include but not limited to software defined networking (SDN), Mobile, immersive video, SIP session management etc.

  • Expertise in voice technologies including but not limited to SIP Trunking and SIP interworking, voice over IP protocols (H.323/SIP), IP PBX, session management etc.

Technical Skills:

  • Hands-on Cisco voice platforms and unified communication and collaboration technologies.

  • Demonstrate extensive technical experience working with large VoIP network using Cisco Voice collaboration platforms and solutions including Call Manager/CUCM, Cisco SME, Unity Connection Voice Mail, Jabber, Webex, Webex Teams, MRA, Expressway, Telepresence, CMS, TMS and video end points DX,SX,IX. Spark and Spark Boards

  • Sound working knowledge of SRTP, RTP, Opus, SCCP, and SIP and SIP interworking.

  • Broad working knowledge of call routing in complex fortune 500 company with QSIG, MGCP, CAC, H323 and SIP

  • SIP and Traditional ISDN/PRI Trunking and broad experience with carrier network, SIP trunking interworking including RFC standards

Desired Skills:

  • SIP School – functional understanding of SIP protocol

  • PCAP & Wireshark; ability to digest and analyze for troubleshooting purposes

  • VmWare skillset ad definite plus

  • Scripting and automation skills – Cisco orientation

  • Cisco Routing & Switching

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21032890

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Wendy Baker

Referral Bonus:

0

Street Address

Primary Location:
200 N College St, NC, Charlotte, 28255