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Collateral Specialist

Jacksonville, Florida

Job Description:

Job Description & Responsibilities:

Associate should have knowledge necessary to research and/or service active and/or paid off automobile, marine and recreational vehicle collateral. Works in a team environment where answering questions and providing information to fellow associates will occur throughout the day, and leading by example is expected. Completes reports and logs work assignments as required. May have direct contact with bank customers, state licensing agencies, and business partners and is expected to present self and department in a professional manner. Will require good working knowledge of applications used to complete tasks, with solid knowledge of overall PC functionality in a Windows environment. Should effectively use Outlook, Excel and Word as required by team function. Must have ability to work independently, set priorities, and solve routine problems without direct supervision. Will be required to demonstrate adaptability to change, show leadership abilities in team huddles and meetings, and an ability to work in a self-directed team environment. Undetected errors could have measurable impact on external customer and dealer relationships.

Required Skills:

  • Will require good working knowledge of applications used to complete tasks, with solid knowledge of overall PC functionality in a Windows environment
  • Strong typing skills and ability to navigate through web based systems
  • Customer-centric focus
  • Excellent interpersonal and communication skills, written and verbal
  • Strong organizational and time management skills to perform multiple tasks within limited time frames
  • Excellent analytic and problem-solving skills
  • Exhibit professional demeanor in all situations
  • Strong team player
  • Ability to adapt quickly to change without negative impact to performance and/or productivity
  • Must have a recent proven track record of providing excellent customer service skills with high call volume to customers, dealers and/or Department of Motor Vehicles
  • Ability to work independently, while managing pipeline, call volumes and workflow coordination, with minimal supervision
  • Must be able to lift 25lbs

Desired Skills:

  • Proficient in Microsoft Applications
  • General knowledge of products/services including basic understanding of simple-interest loans.
  • Knowledge of titling processes and lien release with state DMVs.

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday, 8:00am - 5:00pm

Referral Bonus Amount:

500

Job Description:

Job Description & Responsibilities:

Associate should have knowledge necessary to research and/or service active and/or paid off automobile, marine and recreational vehicle collateral. Works in a team environment where answering questions and providing information to fellow associates will occur throughout the day, and leading by example is expected. Completes reports and logs work assignments as required. May have direct contact with bank customers, state licensing agencies, and business partners and is expected to present self and department in a professional manner. Will require good working knowledge of applications used to complete tasks, with solid knowledge of overall PC functionality in a Windows environment. Should effectively use Outlook, Excel and Word as required by team function. Must have ability to work independently, set priorities, and solve routine problems without direct supervision. Will be required to demonstrate adaptability to change, show leadership abilities in team huddles and meetings, and an ability to work in a self-directed team environment. Undetected errors could have measurable impact on external customer and dealer relationships.

Required Skills:

  • Will require good working knowledge of applications used to complete tasks, with solid knowledge of overall PC functionality in a Windows environment
  • Strong typing skills and ability to navigate through web based systems
  • Customer-centric focus
  • Excellent interpersonal and communication skills, written and verbal
  • Strong organizational and time management skills to perform multiple tasks within limited time frames
  • Excellent analytic and problem-solving skills
  • Exhibit professional demeanor in all situations
  • Strong team player
  • Ability to adapt quickly to change without negative impact to performance and/or productivity
  • Must have a recent proven track record of providing excellent customer service skills with high call volume to customers, dealers and/or Department of Motor Vehicles
  • Ability to work independently, while managing pipeline, call volumes and workflow coordination, with minimal supervision
  • Must be able to lift 25lbs

Desired Skills:

  • Proficient in Microsoft Applications
  • General knowledge of products/services including basic understanding of simple-interest loans.
  • Knowledge of titling processes and lien release with state DMVs.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21031379

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Taylor Lewis

Referral Bonus:

500