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Production Support for Treasury APS - Core Technology Infrastructure

Charlotte, North Carolina

Job Description:

    The Production Support for Treasury APS will keep schedules, make tight deadlines, work timely and independently. The expectation is that this person will be responsible for day to day operations keeping the system healthy.
     

    Role Responsibilities:

    • Send out timely and effective user communications.

    • Prioritize or engage management in situations when prioritization is a challenge.

    • Lead meetings and triage calls.

    • Identify incident root cause and corrective actions.

    • Implement automation and performance improvement.

    • Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

    • Work with Sr management and stakeholders to identify problems, suggest solution and implement improvements.

    Required Skills:

    • 8+ years IT Experience, with 5+ years in Banking or Financial domain

    • Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

    • Production support experience

    • Must have excellent oral and written communication skills.

    • Experience with automation and simplification of tasks.

    • Experience and capability independently coordinating short term support projects and initiatives

    • Ability to communicate well to other members across the verticals.

    • Basic Programming skills

    • Hands on experience with Unix and Shell Scripting

    • Hands on experience with Database (Oracle & SQL Server)

    • Experience in monitoring tools like ITRS Geneous

    • Experience in Job scheduling tools like Autosys or Control M

    • Aware of ITIL concepts like Incident and Problem Management

    • Willing to work in shifts and on weekends

    Core Technology Infrastructure Organization:

    • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

    • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

    • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

    • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

    • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

    • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

    Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

    Job Band:

    H5

    Shift: 

    1st shift (United States of America)

    Hours Per Week:

    40

    Weekly Schedule:

    Referral Bonus Amount:

    0

    Job Description:

      The Production Support for Treasury APS will keep schedules, make tight deadlines, work timely and independently. The expectation is that this person will be responsible for day to day operations keeping the system healthy.
       

      Role Responsibilities:

      • Send out timely and effective user communications.

      • Prioritize or engage management in situations when prioritization is a challenge.

      • Lead meetings and triage calls.

      • Identify incident root cause and corrective actions.

      • Implement automation and performance improvement.

      • Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

      • Work with Sr management and stakeholders to identify problems, suggest solution and implement improvements.

      Required Skills:

      • 8+ years IT Experience, with 5+ years in Banking or Financial domain

      • Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

      • Production support experience

      • Must have excellent oral and written communication skills.

      • Experience with automation and simplification of tasks.

      • Experience and capability independently coordinating short term support projects and initiatives

      • Ability to communicate well to other members across the verticals.

      • Basic Programming skills

      • Hands on experience with Unix and Shell Scripting

      • Hands on experience with Database (Oracle & SQL Server)

      • Experience in monitoring tools like ITRS Geneous

      • Experience in Job scheduling tools like Autosys or Control M

      • Aware of ITIL concepts like Incident and Problem Management

      • Willing to work in shifts and on weekends

      Core Technology Infrastructure Organization:

      • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

      • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

      • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

      • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

      • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

      • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

      Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

      Shift:

      1st shift (United States of America)

      Hours Per Week: 

      40

      Learn more about this role

      Full time

      JR-21031370

      Band: H5

      Manages People: No

      Travel: No

      Manager:

      Talent Acquisition Contact:

      Kathryn Dixon

      Referral Bonus:

      0

      Street Address

      Primary Location:
      525 N TRYON ST, NC, Charlotte, 28255