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IT Service Manager - Product Manager - Core Technology Infrastructure

Richardson, Texas;

Job Description:

This highly-visible and critical role will develop and support the strategy and communication of the Bank’s directory services in production and under development globally for tens of thousands of devices, applications, and users including current and ongoing scope of customer requests. This role will be responsible for facilitating the research and creation of new service capabilities and capturing the details required to document the service roadmap, the multi-year strategy, and the service backlog. Socialization of the service roadmap, strategy, and backlog to stakeholders, including Senior Leadership, and generating sponsorship and buy in are critical components of this role.

Responsibilities:

  • Creating  product and service roadmaps representing the overall service strategy to include engineering features and improvements, large programs in flight, and formalizing customer requests through engineering delivery
  • Representing service improvements and establish KPIs across engineering and operations teams
  • Creating deliverables consistent with service management principles, standards, methodologies, and best practices from both a bank and industry perspective
  • Defining and validating technical requirements, and establishing traceability between requirements, architecture and design, and planned changes
  • Determining business requirements and approaches to ensure all solutions result in a coherent systems design
  • Providing expert knowledge, support and guidance to business and technology teams in concert with engineering leader support
  • Facilitating technical design discussions and sessions

Required Job Skills:

  • 3-7 year of relative experience in Product/Service Management
  • Ability to  create product and service roadmaps representing the overall service strategy to include engineering features and improvements, large programs in flight, and formalizing customer requests through engineering delivery
  • Ability to represent service improvements and establish KPIs across engineering and operations teams
  • Ability to create deliverables consistent with service management principles, standards, methodologies, and best practices from both a bank and industry perspective
  • Delivery mindset and ability to escalate asks to bring closure to large programs
  • Confidence to operate with an entrepreneurial mindset and communication style
  • Strong written and verbal communication skills with customer-focus mindset (GIS, EET, NeverDown)
  • Ability to manage a product/service with an owner mentality
  • Understanding how to build networks quickly inside the Bank and leverage them

Desired Job Skills:

  • Ability to exert influence for a global Tier 0 service
  • Familiarity with the following technologies:
    • Active Directory services
    • Azure identity services

The Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

LOB Job Profile:

Gather market information & perform more complex product analyses on assigned products, manage product profitability & monitor financial performance, make recommendations for product enhancements & prepare necessary justification to support product changes. Competencies required include market analysis/research focus, in-depth knowledge of products, a Bachelors degree, & 2-5 years related experience.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

This highly-visible and critical role will develop and support the strategy and communication of the Bank’s directory services in production and under development globally for tens of thousands of devices, applications, and users including current and ongoing scope of customer requests. This role will be responsible for facilitating the research and creation of new service capabilities and capturing the details required to document the service roadmap, the multi-year strategy, and the service backlog. Socialization of the service roadmap, strategy, and backlog to stakeholders, including Senior Leadership, and generating sponsorship and buy in are critical components of this role.

Responsibilities:

  • Creating  product and service roadmaps representing the overall service strategy to include engineering features and improvements, large programs in flight, and formalizing customer requests through engineering delivery
  • Representing service improvements and establish KPIs across engineering and operations teams
  • Creating deliverables consistent with service management principles, standards, methodologies, and best practices from both a bank and industry perspective
  • Defining and validating technical requirements, and establishing traceability between requirements, architecture and design, and planned changes
  • Determining business requirements and approaches to ensure all solutions result in a coherent systems design
  • Providing expert knowledge, support and guidance to business and technology teams in concert with engineering leader support
  • Facilitating technical design discussions and sessions

Required Job Skills:

  • 3-7 year of relative experience in Product/Service Management
  • Ability to  create product and service roadmaps representing the overall service strategy to include engineering features and improvements, large programs in flight, and formalizing customer requests through engineering delivery
  • Ability to represent service improvements and establish KPIs across engineering and operations teams
  • Ability to create deliverables consistent with service management principles, standards, methodologies, and best practices from both a bank and industry perspective
  • Delivery mindset and ability to escalate asks to bring closure to large programs
  • Confidence to operate with an entrepreneurial mindset and communication style
  • Strong written and verbal communication skills with customer-focus mindset (GIS, EET, NeverDown)
  • Ability to manage a product/service with an owner mentality
  • Understanding how to build networks quickly inside the Bank and leverage them

Desired Job Skills:

  • Ability to exert influence for a global Tier 0 service
  • Familiarity with the following technologies:
    • Active Directory services
    • Azure identity services

The Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

LOB Job Profile:

Gather market information & perform more complex product analyses on assigned products, manage product profitability & monitor financial performance, make recommendations for product enhancements & prepare necessary justification to support product changes. Competencies required include market analysis/research focus, in-depth knowledge of products, a Bachelors degree, & 2-5 years related experience.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21029714

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Angela Kathmann

Referral Bonus:

0