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AI/Quantitative Research Manager

Chandler, Arizona;

Job Description:

We are looking for an individual who is adept at understanding how strategic recommendations can be implemented to improve customer experience and streamline complaint handling, enabled by data science and Natural Language Processing. This role will lead development of data scientists and business analysts to support the creation and implementation of complaints management strategies and customer contact technology transformations.

Expectations:
• Understand business goals and translate them into machine learning use cases and model design
• Understand and apply clustering/sampling techniques to design tests whose conclusions impact decisions and emerging risk solutions
• Understand of the multi-channel complaints management space
• Perform exploratory data analysis to understand relationships, opportunities to influence outcomes and how to define cross channel outcomes
• Quickly iterate over common feature transformation and model types in order to find the best predictive models
• Interpret the models that are being generated and communicate with business executives
• Develop proofs of concept to verify your ideas
• Conduct model monitoring to maintain compliance with banking model risk management requirements
• Collaborate closely with front line and compliance teammates throughout

You’ll join a team of passionate, talented data scientists who collaborate to design, build and maintain cutting-edge models that arm Bank of America with the ability to spot customer value and act upon it.

If you’re intellectually curious, hardworking and solution-oriented, you’ll fit right into our fast-paced, collaborative environment. In addition to working with our data science team, you’ll also work closely with our data engineering team to develop top-of-the-line data pipelines. Because this is a senior role, we are looking for candidates that can carry out solution development in an autonomous fashion, and who can interact closely with teammates with varying levels of machine learning experience.

Our team is a diverse array of business strategists, operations experts, designers and technologists passionate about partnering with teams within Bank of America to create customer-centered experiences and solutions.

Required Qualifications
• Experience leading teams of 5-10 people in the creation of data science solutions.
• Prior experience working with large quantitative and qualitative datasets both hands on and managing teams doing the work.
• Experience developing large scale NLP models and systems. Having conducted research and published peer-reviewed articles related to Machine Learning or Natural Language Processing is a plus
• Ability to guide teams on appropriate methodology and approach for data science solutions to business problems.
• Ability to derive methods for reporting on analytic results that control for outside factors
• Experience proposing analytic solutions to both technical and non-technical audience in response to business requests
• Prior hands on experience working in Python or PySpark.
• Knowledge of statistical methodologies including multivariate regression, Bayesian statistics, categorization methods, time series, survival analysis
• Knowledge of unstructured data analytics techniques, including but not limited to, embeddings, topic modeling, speech transcription, neural networks, and integration with other machine learning models
• Strong storytelling skills with experience presenting to large technical and non-technical audiences all the way to the C-Suite emphasizing translating data science outcomes into business implications.
 

Required Skills:

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred: MS in Statistics, Analytics, Operations Research, Social Sciences, or Data Science
• 8+ years’ experience with a combination of hands on work and management experience

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

We are looking for an individual who is adept at understanding how strategic recommendations can be implemented to improve customer experience and streamline complaint handling, enabled by data science and Natural Language Processing. This role will lead development of data scientists and business analysts to support the creation and implementation of complaints management strategies and customer contact technology transformations.

Expectations:
• Understand business goals and translate them into machine learning use cases and model design
• Understand and apply clustering/sampling techniques to design tests whose conclusions impact decisions and emerging risk solutions
• Understand of the multi-channel complaints management space
• Perform exploratory data analysis to understand relationships, opportunities to influence outcomes and how to define cross channel outcomes
• Quickly iterate over common feature transformation and model types in order to find the best predictive models
• Interpret the models that are being generated and communicate with business executives
• Develop proofs of concept to verify your ideas
• Conduct model monitoring to maintain compliance with banking model risk management requirements
• Collaborate closely with front line and compliance teammates throughout

You’ll join a team of passionate, talented data scientists who collaborate to design, build and maintain cutting-edge models that arm Bank of America with the ability to spot customer value and act upon it.

If you’re intellectually curious, hardworking and solution-oriented, you’ll fit right into our fast-paced, collaborative environment. In addition to working with our data science team, you’ll also work closely with our data engineering team to develop top-of-the-line data pipelines. Because this is a senior role, we are looking for candidates that can carry out solution development in an autonomous fashion, and who can interact closely with teammates with varying levels of machine learning experience.

Our team is a diverse array of business strategists, operations experts, designers and technologists passionate about partnering with teams within Bank of America to create customer-centered experiences and solutions.

Required Qualifications
• Experience leading teams of 5-10 people in the creation of data science solutions.
• Prior experience working with large quantitative and qualitative datasets both hands on and managing teams doing the work.
• Experience developing large scale NLP models and systems. Having conducted research and published peer-reviewed articles related to Machine Learning or Natural Language Processing is a plus
• Ability to guide teams on appropriate methodology and approach for data science solutions to business problems.
• Ability to derive methods for reporting on analytic results that control for outside factors
• Experience proposing analytic solutions to both technical and non-technical audience in response to business requests
• Prior hands on experience working in Python or PySpark.
• Knowledge of statistical methodologies including multivariate regression, Bayesian statistics, categorization methods, time series, survival analysis
• Knowledge of unstructured data analytics techniques, including but not limited to, embeddings, topic modeling, speech transcription, neural networks, and integration with other machine learning models
• Strong storytelling skills with experience presenting to large technical and non-technical audiences all the way to the C-Suite emphasizing translating data science outcomes into business implications.
 

Required Skills:

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred: MS in Statistics, Analytics, Operations Research, Social Sciences, or Data Science
• 8+ years’ experience with a combination of hands on work and management experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21025404

Band: H4

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

James Henry

Referral Bonus:

0