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Production Support Engineer Lead for Robotics

Jersey City, New Jersey;

Job Description:

This position provides critical support to the  suites of  GBAM applications that are using robotics platform.  This role will act as SME for the platform setup, perform/establish end to end monitoring.

Role Responsibilities:

  • Provide critical Robotics support for GBAM and troubleshoot production outages along with ITRS based monitoring.

  • Create Onboarding standards for the Robotics support platform.

  • Setup monitoring for L2 and L1 support.

  • Apply Robotics industry best practices.

  • Keep the management and other stakeholders updated with latest and upcoming changes.

  • Perform Incident, Problem and Release management for the bot.

  • Perform capacity management of the bot infrastructure.

  • Liaise with development and business teams to outline future business roadmap.

  • Act as bot management SME for the team and provide trainings to others.

Required Skills:

  • Experience with Windows Operating Systems

  • Experience with SQL/PLSQL, Oracle, MySQL

  • Experience with Ansible

  • Experience with Uipath

  • Experience in Python coding and Elastic search

Desired Skills:

  • Working experience in DevOps and Agile culture

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

This position provides critical support to the  suites of  GBAM applications that are using robotics platform.  This role will act as SME for the platform setup, perform/establish end to end monitoring.

Role Responsibilities:

  • Provide critical Robotics support for GBAM and troubleshoot production outages along with ITRS based monitoring.

  • Create Onboarding standards for the Robotics support platform.

  • Setup monitoring for L2 and L1 support.

  • Apply Robotics industry best practices.

  • Keep the management and other stakeholders updated with latest and upcoming changes.

  • Perform Incident, Problem and Release management for the bot.

  • Perform capacity management of the bot infrastructure.

  • Liaise with development and business teams to outline future business roadmap.

  • Act as bot management SME for the team and provide trainings to others.

Required Skills:

  • Experience with Windows Operating Systems

  • Experience with SQL/PLSQL, Oracle, MySQL

  • Experience with Ansible

  • Experience with Uipath

  • Experience in Python coding and Elastic search

Desired Skills:

  • Working experience in DevOps and Agile culture

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21025400

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kathryn Dixon

Referral Bonus:

0