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Sr Fraud Analyst - Back Office-Work Schedule -Sun-Thurs 1:00PM-9:30PM EST

Kennesaw, Georgia

Job Description:

Role Responsibilities:

∙Completing moderate to complex research and analysis of account activity to assess levels of risk and fraud type
∙Taking appropriate action through customer inbound and outbound phone / email contact to resolve inquiries in a multi-faceted, fast paced and dynamic area while incorporating our Commitments
∙Provides review and analysis following established procedures and guidelines and research utilizing multiple systems and tools
 

Required Skills

  • 2+ years of contact center experience
  • Detailed understanding of Fraud and Credit Card
  • The ability to demonstrate commitment to providing quality customer service
  • Proficiency in dealing with customers issues in both a routine and complex environment.  Must be able to communicate effectively & confidently while interacting w/ clients
  • Ability to navigate multiple computer systems while interacting with the customer
  • Experience working in a team environment
  • Ability to think critically and use good, sound judgment in decision making
  • Self-motivated and goal-oriented
  • Excellent verbal and written communication skills
  • Highly adaptable during periods of change
  • Ability to learn and adapt to new information and technology platforms
  • Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.
  • Is able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.
  • Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
  • Experience w/ taking inbound and making outbound calls to clients in a high production focused environment.
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  • Excellent time management and prioritization skills
  • Flexible to work weekends and/or extended hours as needed.

Desired Skills

  • Experience working w/ TSYS system
  • Has prior experience in Retail Fraud Servicing, Claims or Fraud Detection.

Work Schedule:

2nd; Sun-Thurs 1:00PM-9:30PM EST 

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21024098

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
210 Townpark Dr NW, GA, Kennesaw, 30144