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Loan Servicing Representative

Fort Worth, Texas

Job Description:

Job Description:

Timely manage and resolve customer initiated requests relating to Paycheck Protection loans, Retail Auto, RV, Marine, Motorcycle and Aircraft installment loans. Responsible for any of the following and specific assignments/ responsibilities: core systems data entry, ACH set up, clearing items rejected from automated processes, performing maintenance to customer accounts, performing in-depth research to analyze/correct problems, retrieval of customer loan documents. Ensures quality service and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various functions under limited supervision. Decisions have moderate impact on internal and external customer relationships. Will have direct contact with internal/external clients. Production based environment in which performance is based on speed and accuracy. Flexibility to switch between assignments/job functions multi task as needed.

Required Skills:

  • 2+ years of balancing/reconciliation in the financial services industry.
  • 2+ years of call center phone experience.   
  • Excellent customer service skills and focus, communication, problem solving, analytical, and organizational skills.
  • PC knowledge, 10-key and typing proficiency.
  • Must be flexible, able to multi-task, to include but not limited to working with multiple systems and dual screens at one time to complete work within deadlines.
  • Demonstrates ability to exceed quality and productivity standards.
  • Strong team player.

Desired Skills:

  • 2+ years of research experience.
  • Proficient in Microsoft Applications.
  • General knowledge of products/services including basic understanding of simple-interest loans.
  • Initiative to understand business unit objectives and end to end processes.
  • Knowledge of Dealer Services.

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21019612

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Check out the Fort Worth office

Set ‘Where the West Begins’, our office is walking distance to Sundance Square—a popular 35-block destination with colorful architecture and lots of shopping, entertainment and dining.

Street-level photo looking up at Bank of America tower

Street Address

Primary Location:
4200 AMON CARTER BLVD, TX, Fort Worth, 76155