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CTI - Call Routing Developer (Computer Telephony Integration)

Charlotte, North Carolina;

Job Description:

Position Summary

This position is in the Contact Center Voice Technology organization. The ideal candidate will have a diverse background in contact center technologies, call routing and an in depth knowledge of how call flows are designed. This position will require the individual to manage multiple complex projects with competing priorities and work through business requirements to design call routing solutions. The role of the CTI and Call Routing Designer is to design, develop, integrate and support enterprise CTI solutions in a diversified technology environment.  This includes, but is not limited to, design, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.

Required Skills

The role of the Call Routing Developer is to develop, integrate and support enterprise CTI solutions in a diversified technology environment.  This includes, but is not limited to, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold. 
  • Minimum 5+ years Genesys technical, hands-on experience with focus on various Genesys technologies & solutions.
  • Previous experience with Genesys Interaction Routing (Composer/ORS).
  • Experience with Java/JavaScript, Eclipse IDE & XML (SCXML/VXML).

Desired Skills


• Experience in Retail and Wealth Banking domain.
• Experience in Mobile technologies.
• Experience in Avaya/Cisco routing is added advantage.
• Experience with an Agile workflow methodologies
• Experience with Virtual Hold Technologies.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

This position is in the Contact Center Voice Technology organization. The ideal candidate will have a diverse background in contact center technologies, call routing and an in depth knowledge of how call flows are designed. This position will require the individual to manage multiple complex projects with competing priorities and work through business requirements to design call routing solutions. The role of the CTI and Call Routing Designer is to design, develop, integrate and support enterprise CTI solutions in a diversified technology environment.  This includes, but is not limited to, design, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.

Required Skills

The role of the Call Routing Developer is to develop, integrate and support enterprise CTI solutions in a diversified technology environment.  This includes, but is not limited to, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold. 
  • Minimum 5+ years Genesys technical, hands-on experience with focus on various Genesys technologies & solutions.
  • Previous experience with Genesys Interaction Routing (Composer/ORS).
  • Experience with Java/JavaScript, Eclipse IDE & XML (SCXML/VXML).

Desired Skills


• Experience in Retail and Wealth Banking domain.
• Experience in Mobile technologies.
• Experience in Avaya/Cisco routing is added advantage.
• Experience with an Agile workflow methodologies
• Experience with Virtual Hold Technologies.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21018421

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Susan Romine

Referral Bonus:

0