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Never Down Engineering Standards SME

Charlotte, North Carolina;

Job Description:

This is a senior role reporting into to the Never Down Engineering Standards Executive within the Technology Infrastructure Services Organization. The candidate will be responsible for Engineering the full-stack  to deliver ND for current, and future technology services. This role will work closely with Never Down Architecture and Operations leads and Enablement Leads, to influence key Engineering SMEs and tasks across GT&O as well as the business to define reliability design patterns and create a low barrier to adoption.  

The goal for this leader is to support the analysis  and remediation of gaps in reliability within  critical information technology components for an Enterprise prioritized list of services, by establishing  Never Down  Requirements for build, test and deployment. This leader is also responsible to drive the inventory of existing and development of new  Design Patterns, in order to successfully deliver “Never Down” or fully resilient Services with agreed SLAs to our customers. The Leader must be able to standardize engineering design patterns to apply towards remediation any ND gaps for  critical services.  The leader must be able to influence and drive Reliability goals within blended  service towers, leveraging additional SMEs to meet the ND requirements. This will require close collaboration with the service analysis leads, enablement leads and federated group of SMEs  across GT&O

Required Skills:

  •  BS degree or higher in IT or related field

  • 10-15 years in technology Engineering roles delivering key customer value-based services)– with deep understanding of two or more areas of the technology stack (infrastructure, applications) and working knowledge of others such as data,  and a passion for reliability and quality of technology to withstand failures.

  • Experience in  building solutions, testing and deployment a plus.

  • Solid knowledge of infrastructure technologies including networking, operating systems, database, monitoring systems, and storage solutions

  • Solid understanding of how applications utilize data and infrastructure services to deliver business value

  • Ability to learn and adapt to new technologies, applications, etc. and understand how to assess their operational readiness

  • Operational Experience and Product Development experience a plus.

  • Working experience in a global organization and regulated banking industry

  • Solid understanding of industry practices such as ITIL and Agile desired

  • Strong leadership, management experiences and interpersonal skills

  • Strong technical problem solving, and decision making skills

  • Experience in triage, operational readiness, disaster recovery, or capacity management.

  • Relationship building, and high influence skills

  • Direct experience in Resiliency, business continuity Management and Disaster recovery of Infrastructure  

  • Experience in Process Engineering and Digital strategy 

Desired Skills:

  • Curiosity: To clearly understand the “why” of what is being delivered, how it is constructed, and who the customer is.  A clear underlying understanding of the full stack, as well as the business motivation must be developed.  

  • Creativity: The ability to think through ideas and come up with novel ways to tackle a problem is highly valued.  Leveraging non-organic engineering assets requires new perspectives and solutions.

  • Perseverance: This role addresses a collection of interrelated projects and work streams in an ever-evolving pursuit and an iterative process of moving closer to the goals on each attempt.  Does not frustrate easily and is not afraid of failure.

  • Rapid Learning: Must demonstrate the ability to learn quickly, share lessons learned in a collaborative manner to form a more synergistic method of trial and error and adaptive corrections.  Leveraging market research, including the latest published literature will be key. 

  • Bias Toward Action : To be able to problem solve and move the cross-functional teams for the Never Down objective forward continuously and with pace.

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Provides comprehensive solutions to complex problems or needs. Leads major projects, programs or processes with significant business impact involving cross-functional teams. Influences strategic direction and develops tactical plans. Associates in the Service Delivery function are responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The role requires one to be a proactive and strategic business partner in an IT environment striving to meet current and anticipated business objectives. The relationship manager serves as a single point of contact for the client and must be capable of managing initiative-based portfolios in a multi-matrixed environment. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. Associates in this job code do not manage people.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus: