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Stability & Support Engineer for Global Markets Reference Data

Jersey City, New Jersey

Job Description:

The successful candidate will drive the stability strategy for ever growing strategic Reference Data platform for global markets. Be responsible for real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank’s customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.

Adhere to enterprise  Incident/Problem Management, Release/Deployment and Operational Readiness procedures. Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral. 

Role will act as an escalation point for critical issues, and manage follow up meetings to ensure follow up items are addressed efficiently. Review infrastructure and application changes.  Work closely with our application development team on miscellaneous items. Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.

Must be flexible, adopt easily to changing priorities and be able to learn about a variety of technologies very quickly and focus on Operation Excellence. Participate in DR and Resiliency planning and tests. The candidate will have direct interaction with global users as well as closely working with MAPS (Market Application Production Services) production support teams to drive operational consistency across the globe.

This is a critical role requiring a motivated and flexible individual who must be confident and demonstrate the ability to show resilience when faced with demanding clients. The candidate will work closely with development and infrastructure teams for new application onboarding to ensure application stability and reliability.  Needs to be hands-on and be able to perform within a busy and pressurized environment.

Required Skills:

  • B.E./B.Tech /MCA/ BSc./ MSc. from reputed colleges/universities
  • 5+ years of Production Support experience
  • Operating systems: Linux, Windows, Solaris         
  • Programming languages:  Python, Java
  • Scripting languages: Unix Shell, Perl, Python
  • SQL (Intermediate level:  multi-table joins, grouping results, etc...) Oracle, SQL Server, Sybase
  • Well-rounded understanding of infrastructure disciplines (network, server, storage, messaging)
  • Automation and DevOps exposure: Geneos ITRS, Splunk, Ansible, AppDynamics
  • Knowledge of monitoring, automation
  • Hands-on experience in Incident, problem and change management
  • Relevant areas of business expertise would include:
  • Experience supporting Front/Middle Office Applications
  • Business knowledge of Instrument and Party reference data
  • Expect some weekend/off hours work

Desired Skills:

  • Able to identify risks and mitigation
  • Must be a self-starter, motivated, innovative, capable of, providing technical solutions
  • Adaptability and ability to work under pressure and meet tight deadlines
  • Able to contribute to Automation, System Analysis and Develop shared/common solutions
  • Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals
  • Team player, good communication skills, being proactive, self-driven for support triaging 
  • Working experience of ITRS Geneos or similar monitoring product

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The successful candidate will drive the stability strategy for ever growing strategic Reference Data platform for global markets. Be responsible for real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank’s customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.

Adhere to enterprise  Incident/Problem Management, Release/Deployment and Operational Readiness procedures. Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral. 

Role will act as an escalation point for critical issues, and manage follow up meetings to ensure follow up items are addressed efficiently. Review infrastructure and application changes.  Work closely with our application development team on miscellaneous items. Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.

Must be flexible, adopt easily to changing priorities and be able to learn about a variety of technologies very quickly and focus on Operation Excellence. Participate in DR and Resiliency planning and tests. The candidate will have direct interaction with global users as well as closely working with MAPS (Market Application Production Services) production support teams to drive operational consistency across the globe.

This is a critical role requiring a motivated and flexible individual who must be confident and demonstrate the ability to show resilience when faced with demanding clients. The candidate will work closely with development and infrastructure teams for new application onboarding to ensure application stability and reliability.  Needs to be hands-on and be able to perform within a busy and pressurized environment.

Required Skills:

  • B.E./B.Tech /MCA/ BSc./ MSc. from reputed colleges/universities
  • 5+ years of Production Support experience
  • Operating systems: Linux, Windows, Solaris         
  • Programming languages:  Python, Java
  • Scripting languages: Unix Shell, Perl, Python
  • SQL (Intermediate level:  multi-table joins, grouping results, etc...) Oracle, SQL Server, Sybase
  • Well-rounded understanding of infrastructure disciplines (network, server, storage, messaging)
  • Automation and DevOps exposure: Geneos ITRS, Splunk, Ansible, AppDynamics
  • Knowledge of monitoring, automation
  • Hands-on experience in Incident, problem and change management
  • Relevant areas of business expertise would include:
  • Experience supporting Front/Middle Office Applications
  • Business knowledge of Instrument and Party reference data
  • Expect some weekend/off hours work

Desired Skills:

  • Able to identify risks and mitigation
  • Must be a self-starter, motivated, innovative, capable of, providing technical solutions
  • Adaptability and ability to work under pressure and meet tight deadlines
  • Able to contribute to Automation, System Analysis and Develop shared/common solutions
  • Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals
  • Team player, good communication skills, being proactive, self-driven for support triaging 
  • Working experience of ITRS Geneos or similar monitoring product

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21015464

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
525 Washington Blvd, NJ, Jersey City, 07310