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Credit Service Associate

Charlotte, North Carolina;

Job Description:

Job Description

The ML Credit Service Associate actively supports the ML SCE/CE role in the end-to-end credit management process by delivering consistently high quality banking and credit related services to Merrill Lynch clients.  The ML CSA role has primary responsibility for supporting all client interfacing activities by monitoring and executing all tasks required to fulfill the client service plan and meet day-to-day credit inquiries from the client. The ML CSA manages the execution of client service activities for loans including account inquiry, fulfillment needs and maintenance oversight, in coordination with ML SCE/CE.  The ML CSA will act as a "triage" point for ML SCE/CE and GWIM Credit Delivery in the management of collecting financial documents, resolving failed covenants, collecting past due payments, fulfillment of Service Requests and timely execution of the Loan Renewal Process.  Partners with Selects Underwriters for effective and timely issue resolution; ensuring transactions are completed within audit and compliance standards while handling client inquiries and coordinating with Merrill Lynch Credit Executives to deliver an integrated service to the client.  

Requirements:

  • Bachelor's degree in Finance, Accounting, Business Administration or Economics is preferred

  • Minimum of 2-5 years experience with a financial institution focusing on client service for loans, preferably in the High Net Worth space

  • Solid understanding of banking and lending products, services and processes

  • Requires a working knowledge of the Bank's credit policies, procedures, and guidelines

  • Excellent verbal, written, and interpersonal communication skills  

  • Ability to manage multiple complex tasks while delivering high quality results

  • Leadership, initiative, self-motivation and resourcefulness

  • Team Oriented   

  • Time Management and Organization skills

  • Requires PC proficiency including Excel, Word, Outlook and other applications. Preferred knowledge of Global Monitoring System (GMS) and Global Underwriting System (GUS), LIQ, BOSS, and other GWIM Banking systems

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Description

The ML Credit Service Associate actively supports the ML SCE/CE role in the end-to-end credit management process by delivering consistently high quality banking and credit related services to Merrill Lynch clients.  The ML CSA role has primary responsibility for supporting all client interfacing activities by monitoring and executing all tasks required to fulfill the client service plan and meet day-to-day credit inquiries from the client. The ML CSA manages the execution of client service activities for loans including account inquiry, fulfillment needs and maintenance oversight, in coordination with ML SCE/CE.  The ML CSA will act as a "triage" point for ML SCE/CE and GWIM Credit Delivery in the management of collecting financial documents, resolving failed covenants, collecting past due payments, fulfillment of Service Requests and timely execution of the Loan Renewal Process.  Partners with Selects Underwriters for effective and timely issue resolution; ensuring transactions are completed within audit and compliance standards while handling client inquiries and coordinating with Merrill Lynch Credit Executives to deliver an integrated service to the client.  

Requirements:

  • Bachelor's degree in Finance, Accounting, Business Administration or Economics is preferred

  • Minimum of 2-5 years experience with a financial institution focusing on client service for loans, preferably in the High Net Worth space

  • Solid understanding of banking and lending products, services and processes

  • Requires a working knowledge of the Bank's credit policies, procedures, and guidelines

  • Excellent verbal, written, and interpersonal communication skills  

  • Ability to manage multiple complex tasks while delivering high quality results

  • Leadership, initiative, self-motivation and resourcefulness

  • Team Oriented   

  • Time Management and Organization skills

  • Requires PC proficiency including Excel, Word, Outlook and other applications. Preferred knowledge of Global Monitoring System (GMS) and Global Underwriting System (GUS), LIQ, BOSS, and other GWIM Banking systems

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21015156

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Starting Colorado pay:

$ 21.45 hourly pay

Starting pay explanation

This is the starting pay, actual offers to be negotiated based on applicant’s skills, experience and education.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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