Individual will be required to provide Network and overall DMZ operational support related to Incident Management, Problem Management, troubleshooting and with an emphasis on Engineering and Architecture within and connecting to DMZ’s. Reporting into a line of business within the CTO organization and working with TI Enterprise teams. He/she will work with stakeholders on a daily basis to resolve/work on Incidents, Problems, Changes and Service Requests.
Operational and Engineering Support role working on Corvil, Cisco, CheckPoint, Radware, BlueCoat and general DMZ technologies including an understanding of Middleware and Platform inter-operations within a DMZ.
Strong experience in building Networks, Proxies and developing Firewall policies.
Experience of networking, storage, clustering, patching activity.
Need to be familiar with building servers, installing software, supporting application releases.
Familiarity with Vulnerability Management and Enterprise Security Baselines
Should be able to manage a variety of individual network devices.
Should be able to adopt new skills and willing to upgrade skill.
Strong knowledge on Protocols such as TCP/IP, SSL/TLS, SSH, SFTP, etc.
The candidates should be well versed in diagnosing issues and problems that arise in large multi-datacenter multi-tiered application environments.
Excellent communication skills (both written and oral).
Should have ITIL process knowledge.
Strong Network Operations Support background with exposure to huge production infrastructure (at-least 800+ production devices)
Should have knowledge on several types of Network devices (FW, Routers, Switches, Proxies)
Experience in DNS, DHCP, Load Balancing, AD, Domain Controller, Firewall, SSO technologies.
Experience in configuring Routers, Switches and Load Balancers
Should have knowledge in troubleshooting hardware break fix including WAN/LAN
Should have basic knowledge on Apache, IIS, Web site and Middleware configuration, Application Pool and renewal of SSL certificates
Experience in analyzing Packet Captures to provide root cause analysis or errors in protocol communications.
Basic Knowledge of managing and maintaining Virtual Machines in Virtual Centers.
Should be able to coordinate with application and infrastructure teams during releases and implement the tasks.
Excellent documentation skills in MS Office, MS Visio and MS Project.
Flexibility to cover various work schedules, for example, after-hours support on need basis. Willingness to work in rotating shifts and take on-call rotations.
Assisting with tracking and managing vendor support tickets, and be able to work with a team to triage and resolve urgent production issues.
Experience with and participation in on-call support for the production environment.
Experience with troubleshooting production applications.
Experience creating designs related to networking and load balancing (Working knowledge of leveraging F5 devices for web acceleration & caching, developing iRules)
Specific Experience in: Arista/Cisco switches, Fortinet low-latency firewalls, Corvil/Netscout packet capture appliances, icrowave connectivity and packet arbitration technologies, Tools, including SevOne, Solarcapture, and others
Core Technology Infrastructure Organization:
Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.
Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.
Shift:1st shift (United States of America)
Hours Per Week:40
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