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Software Engineer III- Voice Recording Engineer

Charlotte, North Carolina;

Job Description:

Job Description:

Description

This role requires experience designing and engineering Voice Recording solutions supporting Regulated Voice users. Candidate will be required to produce detailed, low level technical designs for implementation by support teams while ensuring all solutions seamlessly integrate with other voice technologies (i.e. Trader Voice, enterprise voice, mobile, Session Management, Contact Center, and Middleware). Collaborate with internal and external subject matter experts, including line of business, business technology teams, operational support teams, various technology organizations, and vendors to develop and support design of Voice Recording solutions. Responsible for adhering to, owning, updating, and creating necessary security standards. Ownership of controls to ensure platform operates efficiently and flawlessly.

Responsibilities

  • Design and implement voice recording infrastructure and systems such as retention, playback, and retrieval
  • Design and implement automated QA/QC processes for ensuring compliance with regulatory requirements for call recording and retention
  • Design and implement mobile voice recording solution to meeting regulatory requirements
  • Review and analyze requirements produced by peers; evaluate the impact on voice recording environment
  • Adhere to Bank of America's design standards and review peer designs
  • Develop design requirements and  specifications for vendor response and pricing
  • Review  bug scrubs and track fixes and enhancements required by vendor
  • Define detailed technical requirements and scope of work for vendor or bank team implementation
  • Represent designs at the Bank of America approval process tollgate, Permit to Build
  • Develop all technical documentation
  • Drive and support implementation teams and or operational teams as needed
  • Provide Level 3 design engineering support to operations as required
  • Participate in assessments as part of planning and capacity management processes
  • Understand and adhere to Global Information Security standards as required
  • Support IT Service Management processes and align designs according to ITIL model
  • Perform technical quality assurance checks of vendor performance on incidents and implementations
  • Proof of concept lab testing , product certification, and verification
  • Assess impact of issues and/or regulatory requirements on product and production environment
  • Drive automation initiatives based on goal of delivering service excellence and meeting bank standards for compliance in the regulated Voice Recording space
  • Partner with telephony teams to understand product roadmaps and prepare requisite voice recording design

Requirements

  • 7+ Years of experience in technology role in Voice Recording domain
  • Experience working in the financial or banking industry, preferred
  • Bachelor’s degree in technology discipline, equivalent technical certifications, or experience
  • Demonstrated ability to work with regulated Lines of Business, Compliance and Legal
  • SME in NICE Voice Recorder platform
  • Expertise with Trading Floor and Voice technologies provided by vendors such as IPC,  BT, Cisco, Avaya, Twisted Pair
  • Experience with Data Network and WORM Storage
  • Experience with Carrier Network Services such as  PSTN/TDM/QSIG/SIP
  •  Knowledge of  MySQL, SQL, Scripting, JTAPI, XML, LDAP, Syslog, Active Directory
  • Must be able to interact in a professional manner with End Users; must possess excellent time management and organizational skills
  • Excellent written and verbal communication skills
  • Strong inter-personal skills;  able to work both independently and in a team environment

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21014001

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Referral Bonus: