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Sr Fraud Analyst - Back Office-Work Schedule - Sun-Thur 1PM-9:30PM EST

Kennesaw, Georgia

Job Description:

Review potentially fraudulent activity and/or accounts for the prevention and detection of possible transactional and non-transactional fraud. The analyst will take appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible account take over. An ideal candidate will demonstrate attention to detail when making outbound calls and improve the customer experience when receiving inbound calls. Experience is gained through training, following established procedures, guidelines and research utilizing multiple systems and tools.

Role Responsibilities:

∙Completing moderate to complex research and analysis of account activity to assess levels of risk and fraud type
∙Taking appropriate action through customer inbound and outbound phone / email contact to resolve inquiries in a multi-faceted, fast paced and dynamic area while incorporating our Commitments
∙Provides review and analysis following established procedures and guidelines and research utilizing multiple systems and tools
 

Required Skills

  • 2+ years of contact center experience
  • Detailed understanding of Fraud and Credit Card
  • The ability to demonstrate commitment to providing quality customer service
  • Proficiency in dealing with customers issues in both a routine and complex environment.  Must be able to communicate effectively & confidently while interacting w/ clients
  • Ability to navigate multiple computer systems while interacting with the customer
  • Experience working in a team environment
  • Ability to think critically and use good, sound judgment in decision making
  • Self-motivated and goal-oriented
  • Excellent verbal and written communication skills
  • Highly adaptable during periods of change
  • Ability to learn and adapt to new information and technology platforms
  • Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.
  • Is able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.
  • Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
  • Experience w/ taking inbound and making outbound calls to clients in a high production focused environment.
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  • Excellent time management and prioritization skills
  • Flexible to work weekends and/or extended hours as needed.

Desired Skills

  • Experience working w/ TSYS system
  • Has prior experience in Retail Fraud Servicing, Claims or Fraud Detection.

Work Schedule:

2nd; Sun-Thur 1PM-9:30PM EST 

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21013663

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
210 Townpark Dr NW, GA, Kennesaw, 30144