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Rates eTrading Application Support

London, , United Kingdom

Job Description:

Job Title:  Rates eTrading Application Support

LOB: Markets Application Production Service (MAPS)

Corporate Title: Up to Vice President

Location:  London

Here in our London office we are looking to recruit for a Rates eTrading Application Support to join within our Markets Application Production Services Rates team. This role provides critical support for Rates trading applications and requires face-to-face interaction with trading and sales users in London.

Responsibilities will include but not limited to:

  • First point of contact for end business users in Rates eTrading

  • Providing world-class communications to end-users as issues are managed to resolution

  • Ownership and delivery of on-boarding support of or processes into the MAPS organization

  • Build and maintain solid partnerships with business stakeholders, application development teams and infrastructure contacts 

  • Monitoring of critical trading system environments

  • Troubleshooting of complex systems issues

  • Proactive identification and resolution of problem hotspots

  • Development of tools and driving efficiency/stability improvements

  • Accurate tracking of support effort to enable effective management reporting

  • Release implementation and enforcement of change management policy

  • Incident Management and Problem Management

  • Identifying opportunities to simplify and improve processes

The Team:

The Markets Application Production Services Rates team is well establishes consists of 8 people in London. The team approach is one of collaboration and we work closely with other teams in Paris and India to support the EMEA Rates trading business. We are part of a Global Rates team that has grown rapidly and now consists of more than 50 people supporting more than 40 applications.

The team has regular direct contact with multiple Rates trading business located in London and Paris and you will have the opportunity to interact with traders, salespeople, business management (COO), application development teams and operations staff.

On top of the numerous career development opportunities offered by Bank of America, the MAPS team sponsors training courses on an annual basis. In the past 6 months our EMEA team had the opportunity to attend bond and swap pricing technical courses at beginner or advanced level.

Core Skills:

  • Resilience – must be resilient and confident working in a high pressure Front Office trading environment

  • Excellent communication skills and a sense of urgency essential

  • Operating systems – Linux primarily - ability to navigate the operating system

  • ITIL Certification or performed in a role that demonstrates application of the key principles (Incident, Problem, Service Request and Event Management)

  • SQL (intermediate level: multi-table joins, grouping results, stored procedures)

  • Job scheduling (Autosys, Crontab)

  • Understanding of Infrastructure disciplines (networking, server, storage, messaging)

  • Enterprise Monitoring – ITRS Geneos

  • Documentation (Confluence)

  • Experience with exchange connectivity

  • Knowledge of the main client B2C (e.g. Tradeweb, Bloomberg) and interdealer D2D markets (e.g. MTS) software

Required business expertise would include:

  • Product knowledge – Preferably a Rates eTrading subject matter expert with a demonstrated history of supporting the following: Request for Quote flows, Government Bonds, Agency and Supranational Bonds, Interest Rates Futures, Interest Rates Swaps, Inflation-linked Bonds

  • Market data – yield curves, funding curves, bond and swap pricing (general understanding)

  • Interdealer (D2D) and Client (B2C) markets connectivity and flows

  • End-to-end knowledge of different trade-lifecycles (e.g. a client negotiation, order placed on interdealer market)


  • Scripting languages: Unix Shell, Python

  • Familiarity with Bloomberg TOMS and Reuters

  • FIX protocol

  • Awareness of the regulatory environment (in particular MiFID II)

  • Splunk and / or AppDynamics

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time


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Check out the London office

We’re a stone’s throw from the London Stock Exchange and the iconic St. Paul’s Cathedral and a short walk to the artsy scene and trendy gastropubs in Shoreditch.

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Street Address

Primary Location:
2 King Edward St, London, EC1A 1HQ