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Senior Vice President, GBAM AML Group Operations Manager

Singapore, , Singapore

Job Description:

About Bank of America:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Position Description

The GBAM Anti-Money Laundering (AML) Refresh team performs AML Know-Your-Client/Client Due Diligence (KYC/CDD) for Global Banking and Markets clients of Bank of America Merrill Lynch. This team covers refresh (periodic review) and/or remediations as its core activity to provide seamless experience to our Line of Business partners while balancing risk to the Bank. The team covers business engagement on Refresh and covers periodic review of client booking across APAC, EMEA, US & Canada jurisdiction. The overall process consists of oversight and governance of processing teams and involves - population management, throughput monitoring, quality thresholds, escalation management, process impact assessment due to new policy/regulations and process enhancement initiatives engagement.

Key Responsibilities

Key responsibilities include but are not limited to:

  • Operationally lead and manage AML/ KYC Refresh function
  • Oversight responsibility of End to End Service Delivery provided through Contractor(s) & Third Party Vendor(s)
  • Interact and maintain quality engagement with stakeholders regionally and globally
  • Resolve Business issues related to Refresh execution – tactically and strategically
  • Simplification & continuous improvement of AML/ KYC CDD processes
  • Facilitates and provide guidance to team on day to day executions as well as exceptions handling keeping client experience in sight
  • Track both Annual refresh population and all other ad hoc KYC related populations in partnership with Line of Business partners
  • Liaise with internal departments to facilitates, support and clarify AML/ KYC topics
  • Escalations and issues management across Sales/ Business, Global Financial Crime Compliance (GFCC) and respective Service and Operations team
  • Internal and external regulatory exam management and responses to regulatory queries / surveys and risk assessment
  • Involvement in ad hoc projects for new internal processes or industry initiatives
  • Point of contact for Business & Management when matters require attention
  • Champion and drive Risk culture and change,  manage and balance global priorities against regional demands
  • Metrics Reporting & Support creation of key business metrics
  • Regular engagement routines with global functional heads beyond business hours expected

Key Requirements

  • Experience in similar role (preferred)
  • Good understanding of AML/KYC CDD Policies & processes (preferred)
  • 10+ years of operational experience in a complex, large scale multi-national
  • Proven experience in people management, strategic planning, risk management and change management.
  • Strong leadership qualities and result driven approach
  • Strong people management skills with the ability to bring multiple stakeholders together and directly address issues to reach consensus and decisions
  • Ability to operate and collaborate across wide span of stakeholders including Business/ Sales, senior management and regulators/ auditors
  • Control focused mindset and good understanding of regulatory and reputational risks
  • Excellent communications skills and ability to present to an audience
  • Independent and ability to multi-task and meet multiple timelines
  • Ability to work under pressure in a team environment
  • Self-motivated, driven and dedicated with desire to excel consistently

Job Band:

H4

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

About Bank of America:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Position Description

The GBAM Anti-Money Laundering (AML) Refresh team performs AML Know-Your-Client/Client Due Diligence (KYC/CDD) for Global Banking and Markets clients of Bank of America Merrill Lynch. This team covers refresh (periodic review) and/or remediations as its core activity to provide seamless experience to our Line of Business partners while balancing risk to the Bank. The team covers business engagement on Refresh and covers periodic review of client booking across APAC, EMEA, US & Canada jurisdiction. The overall process consists of oversight and governance of processing teams and involves - population management, throughput monitoring, quality thresholds, escalation management, process impact assessment due to new policy/regulations and process enhancement initiatives engagement.

Key Responsibilities

Key responsibilities include but are not limited to:

  • Operationally lead and manage AML/ KYC Refresh function
  • Oversight responsibility of End to End Service Delivery provided through Contractor(s) & Third Party Vendor(s)
  • Interact and maintain quality engagement with stakeholders regionally and globally
  • Resolve Business issues related to Refresh execution – tactically and strategically
  • Simplification & continuous improvement of AML/ KYC CDD processes
  • Facilitates and provide guidance to team on day to day executions as well as exceptions handling keeping client experience in sight
  • Track both Annual refresh population and all other ad hoc KYC related populations in partnership with Line of Business partners
  • Liaise with internal departments to facilitates, support and clarify AML/ KYC topics
  • Escalations and issues management across Sales/ Business, Global Financial Crime Compliance (GFCC) and respective Service and Operations team
  • Internal and external regulatory exam management and responses to regulatory queries / surveys and risk assessment
  • Involvement in ad hoc projects for new internal processes or industry initiatives
  • Point of contact for Business & Management when matters require attention
  • Champion and drive Risk culture and change,  manage and balance global priorities against regional demands
  • Metrics Reporting & Support creation of key business metrics
  • Regular engagement routines with global functional heads beyond business hours expected

Key Requirements

  • Experience in similar role (preferred)
  • Good understanding of AML/KYC CDD Policies & processes (preferred)
  • 10+ years of operational experience in a complex, large scale multi-national
  • Proven experience in people management, strategic planning, risk management and change management.
  • Strong leadership qualities and result driven approach
  • Strong people management skills with the ability to bring multiple stakeholders together and directly address issues to reach consensus and decisions
  • Ability to operate and collaborate across wide span of stakeholders including Business/ Sales, senior management and regulators/ auditors
  • Control focused mindset and good understanding of regulatory and reputational risks
  • Excellent communications skills and ability to present to an audience
  • Independent and ability to multi-task and meet multiple timelines
  • Ability to work under pressure in a team environment
  • Self-motivated, driven and dedicated with desire to excel consistently

Learn more about this role

Full time

JR-21012682

Band: H4

Manages People:

Manager:

Talent Acquisition Contact:

Mitesh Rathod

Referral Bonus:

0

Street Address

Primary Location:
2 HARBOURFRONT PLACE, #02-01, Singapore, 098499