Job Title: Human Resources Vendor Manager
Line of Business: Global Human Resources / Shared Services
Corporate Title: Assistant Vice President
Location: Camberley, UK or Chester, UK
Here at Bank of America, we are recruiting for a Vendor Manager, within GHR Vendor Management, who will be responsible for the governance and oversight of a portfolio of vendors that may vary in risk and complexity. Vendor Managers are responsible for the coordination and execution of the Global Vendor Management Program (GVMP) deliverables and ensuring the business strategy, defined processes, and performance outcomes are delivered against established contractual Service Level Agreements and Key Performance Indicators.
This individual will work closely with executives and be accountable for vendor performance management, business reviews and other risk mitigation activities. Successful candidates must be able to work horizontally across a large, complex, global organization. At this time, we are able to consider talent to be based either in our Camberley or Chester office.
Effectively managing Vendors commensurate with all associated risks and executing the requirements of the Vendor Management Program.
Managing performance and mitigating risk for vendors aligned to High risk services.
Identifying potential risks, implementing appropriate controls and validating the banks performance and risk objectives.
Collaborating with Sourcing in establishing appropriate contractual terms.
Serving as the primary liaison between vendor and end user.
Managing the satisfaction of the business with the vendor to constantly re-evaluate their needs.
Facilitating cross functional communication and work efforts between Vendor Managers and line of business stakeholders.
Identifying and escalating issues and emerging risks through the appropriate Front Line Unit/Control Function, Risk, Compliance, Global Procurement and Audit management routines while ensuring timely remediation.
Coordinating and providing support to the Enterprise Vendor Manager as required.
Experience / Competencies:
Experience working with multiple stakeholders both internal and external.
Highly organized with ability to drive many competing priorities.
Experience with business process design and mapping and process improvement.
Strong influencing skills through verbal communication and high impact, data-driven presentations.
Self-motivated, results-driven and problem solving ability.
Intellectually curious with a strong appetite for learning and development.
Extensive understanding of Human Resources information technology, application components.
Experience with supply chain sourcing processes including writing and interpreting contracts and Service Level Agreement’s (SLA’s).
Project / change management experience or vendor management in a large, global organization.
Knowledge of Ariba and/or vendor management platforms.
Bank of America
Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.
Good conduct and sound judgement is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
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