Specialty loan types: Vehicle Escalations, Balance Assist, Paycheck protection programs, Business Advantage loans
You will handle complex or escalated calls for specialty loans from customers and internal partners. Customer Service Sales Specialists are required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. All associates must adhere to the established service level agreement and handle escalated issues by successfully navigating the organization to resolve customer requests.
Unique opportunity for associates to take ownership of solving and addressing customer/client issues
Internal growth potential based on performance
In depth training that will empower you to leverage features, product benefits and applications for defined banking products and services
Guide /coach for new or challenging situations
Exposure to other departments/Lines Of Business
Build broad base of Bank products and services
Fun and upbeat environment: participate in ongoing reward and recognition programs
Most comprehensive benefits in the industry
An opportunity to work in a cohesive team with an excellent track record
Your individual contribution to the team makes a difference
Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. To provide unmatched convenience in the United States, serving more than 54 million consumer and small business clients effectively, we must maintain a network of dedicated individuals who listen to our customers, build strong relationships and implement strategies to help our clients exceed their financial goals. For more information, please visit bankofamerica.com
The Deposits Contact Centers are an integral part of Bank of America, employing more than 11,000 highly skilled associates in 21 contact centers located across the United States. These associates provide service and financial solutions to more than 179 million phone customers and approximately 5.1 million e-mail and text chat customers each year, making our contact centers among the busiest in the country. Our associates service accounts that consist of Small Business Banking, Banking Centers, Consumer Checking, Savings, and CD/IRA's. In addition to our associates servicing our customer's needs, our Integrated Voice Response application can assist customers with some of the most common inquiries and transactions.
A minimum of 1-3 years of experience working in a call center
A minimum of 1-2 years of experience in the Banking/Financial industry
A minimum of 1 year of experience working with customers
At least 1 year of experience handling difficult situations with customers
Intermediate proficiency (1-3 years of experience) in written and verbal communications
Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training
At least an intermediate ability in computer skills
Ability to work weekends, either rotating or set days as outlined in the job requisition
Ability to work evenings, either rotating or set days as outlined in the job requisition
A minimum of 1-3 years of experience working in customer relations
A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures
Typically requires 1-3 years of experience.
Initially you may be required to work from home and/or remotely in this role:
o Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
o Sufficient room to set up a laptop, monitor, keyboard and mouse
o Comfortable space to work for a full shift
o Quiet, private and SECURE space in which to work
Shift:1st shift (United States of America)
Hours Per Week:40
Learn more about this role
Our campus is located in Baymeadows, just a short drive from beautiful sandy beaches, premier golf events and popular waterfront entertainment.