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Team Leader

Mumbai, , India

Job Description:


Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*

The Centralized Quality Assurance Team is a Centralized and Independent team resulting in standardized & consistent QA procedure across the business for work performed by GBS

Job Description*

The candidate should be able to assists in completing qualitative and quantitative analytics while working with his LOB and managing multiple business segments.  The candidate should be able to work independently with limited direction while interacting effectively with internal partners and direct team.  Daily responsibilities may include the following: liaising with all stakeholder, managing process level transaction and escalations.


  • To be a SME in multiple processes ( cross trained)
  • To be able to understand and preempt issues and challenges.
  • To connect with LOB as and when required
  • To provide analysis on the process performance
  • To perform Sampling on a daily basis


  • Education* - Graduate (any stream) 
  • Experience Range* - 8 - 10 years 

             Foundational skills* -

  • Must have excellent written and verbal communication skills and Must have good personal computing and analytical ability
  • Understanding of the QA framework

Desired skills* -


  • Should be highly motivated, self-starter with strong advancement potential
  • Should be able to manage multiple tasks
  • Proven proficiency with Word and Excel and PowerPoint.
  • Flexible to work in shifts basis process requirement

Work Timings* - 07:00 am – 03:30 am India Time (any 9 hour window)

Job Location* - Mumbai

Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
Mindspace, Link Road Malad, Mumbai, 400064