Trader Voice Operations Support Technical Role for directing IPC Trader Support, including IPC Unigy Trader platforms and NICE Recording systems (NTR).
Will be accessing Cisco Network devices on a Read basis to help determine incident root cause/configuration issues.
The successful candidate will have between 5 and 7 years technical experience working in a technical role supporting network incident and change activities in the Trader Voice Environment.
Provide operations support for Trader Voice Operations as an IPC expert with focus on IPC Unigy platforms.
Level of expertise, demonstrated by Certification and/or relevant work history, on key Network Services technologies in the Data Network and/or Voice Network.
Previous experience with the Bank in an IT, Network, Trader, or Recording capacity a plus.
Cisco Network Skills as evidenced by Certifications
• IPC Turret systems and NICE Recording.
Cisco Network elements--break/fix background. Cisco Certifications.
Experience in Trader Voice Operations working with IPC and/or NICE recording environments.
Experience with Remedy, opening Incident Tickets and updating--
Time management skills, high productivity
Leadership and Communication on outages, changes--all a plus
The resource would either work 8--5 PM ET; and in some cases of shift coverage--6:00 AM to 2 PM ET. On call rotation for evenings and after hours.
Technical abilities to access Trader Voice and Recording Systems, inspect for configuration issues, and report to Bank Management concerns.
Network Skills: Cisco Certifications desirable
Voice Skills in Trader Voice or Regulated Recording.
Core Technology Infrastructure Organization:
Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Provides input on staffing, budget and personnel. Typically 5 or more years of systems engineering experience.
Shift:1st shift (United States of America)
Hours Per Week:40
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