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Trader Voice Operations Support Engr

Richardson, Texas;

Job Description:

Trader Voice Operations Support Technical Role for directing IPC Trader Support, including IPC Unigy Trader platforms and NICE Recording systems (NTR).

Will be accessing Cisco Network devices on a Read basis to help determine incident root cause/configuration issues.

The successful candidate will have between 5 and 7 years technical experience working in a technical role supporting network incident and change activities in the Trader Voice Environment.

Provide operations support for Trader Voice Operations as an IPC expert with focus on IPC Unigy platforms.

Level of expertise, demonstrated by Certification and/or relevant work history, on key Network Services technologies in the Data Network and/or Voice Network.
Previous experience with the Bank in an IT, Network, Trader, or Recording capacity a plus.

Cisco Network Skills as evidenced by Certifications
• IPC Turret systems and NICE Recording.

Required Skills

Cisco Network elements--break/fix background.  Cisco Certifications.
Experience in Trader Voice Operations working with IPC and/or NICE recording environments.

Experience with Remedy, opening Incident Tickets and updating--
Time management skills, high productivity
Leadership and Communication on outages, changes--all a plus
The resource would either work 8--5 PM ET; and in some cases of shift coverage--6:00 AM to 2 PM ET.  On call rotation for evenings and after hours.

Desired Skills

Technical abilities to access Trader Voice and Recording Systems, inspect for configuration issues, and report to Bank Management concerns.
Network Skills:  Cisco Certifications desirable
Voice Skills in Trader Voice or Regulated Recording.

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Provides input on staffing, budget and personnel. Typically 5 or more years of systems engineering experience.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus: