Software Engineer II- RTC Voice Engineer

Manages design, configuration, and implementation for a large or several small to medium systems. Deals with most difficult or complex systems and generates new design ideas. Interfaces with business areas to ensure all initiatives support business strategies and goals. Primary liaison with vendors, consultants and Sr Tech Mgrs. Responsible for staffing, performance management and compensation decision making. Ensures proper training and staffing on an on-going and project basis.

• Interprets diverse business requirements into technical Real Time Communications (RTC) solutions framework.
• Provide technology roadmaps governed by strategic direction, business requirements as well as resourcing and financial constraints.
• Works across multiple vendors and internal partners to produce technically excellent solutions architecture that is aligned to business needs and direction.
• Provide impute to technical direction and frameworks to meet business needs. Provide expert consultation for major network initiatives or incidents. Produce and/or endorse network standards.
• Provide guidance and recommendations specific to customer requirements.
• Evaluate emerging technologies against business and IT strategic needs. Serve as a contributor on network initiatives. Update standards and guidelines as requested.
• Review the feasibility of new and existing IT projects. Write technical and business documentation. Lead high level scoping and costing activities if required.

Key Responsibilities
• Develop strong linkage with the Architecture and Solutions team to deliver standard designs and ensure compliance
• Participate in peer reviews for high and low level designs
• Ensure LOB and production characteristics are understood
• Responsible for delivery of complex solutions on time and on budget
• Develop detailed, low level technical designs for complex Enterprise Voice Solutions
• Ensure successful delivery of technical solutions into the production environment
• Provide L3 support to resolve complex and visible production issues as required
• Accountable for production environment oversight
• Responsible for capacity, security, continuity, and availability management
• Design to meet customer’s availability requirements
• Recommend and leverage tools to ensure effective platform management
• Evaluate high risk change
• Provide subject matter expertise to line of business, relationship managers, network teams including Operations
• Identify risks and recommend remediation process
• Engage with GIS, Compliance, and Legal to ensure proper controls
• Ensure the stability of environment through lifecycle management
• Engage with Product Management, Architecture and both internal and external partners to help drive technology roadmaps