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Operations Manager

Toronto, , Canada

Job Description:

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world.  In Canada, Bank of America has a strong market position on which to continue to build, as well as a clear commitment to the market. 


The Trade Finance Operations Manager manages a small operations team supporting import, export, standby, guarantee, documentary collection, supply chain finance and related payment processing activities. The Manager will be involved in a variety of initiatives sponsored by Global Trade Operations and within Canada Wholesale Operations. This includes overseeing daily activities ensuring adherence to deadlines and quality standards along with adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research, working with sales, credit, legal, finance, compliance, product and global trade control). The manager is responsible for supporting any new processes to improve operating efficiency and to ensure timeliness and accuracy of workflow, modifying existing procedures and analyzes to assist with  resolution of non-routine and/or complex operational problems often requiring research/involvement from other business or team member functional experts.


  • Management oversight of the Canada Trade Finance group within Bank of America National Association, Canada Branch Operations

  • Ensure adherence to all key control functions within the group inclusive of anti-boycott compliance, high risk transaction awareness, AML compliance, sanctions and transactional processing requirements

  • Oversee the day-to-day operations of the Canada Trade Finance group effectively managing all work flows supporting production activities

  • Adhere to all deadlines and internal service levels

  • Work closely with clients and business partners providing support and trade finance expertise

  • Complete month-end volume and capacity reporting, forecasting predictions and ensures adherence to all key control functions

  • Collaborate with teams on projects or ad hoc initiatives ensuring operational readiness to support any changes or new products


  • 3-5 years experience in a management role within trade finance services

  • Understanding and production experience processing commercial letters of credit, standby, guarantee and supply chain finance

  • Strong client service capabilities

  • Thorough trade finance operations knowledge and full understanding of uniform customs and practices governing letters of credit. Forecasts volumes and manages staffing levels and capacities.

  • Ability to identify process improvements and implement solutions in a timely manner

  • Ability to work in fast paced environment supporting multiple demands

  • Performance management experience

  • Risk management exposure

  • Strong leadership experience with proven track record

  • Excellent communication and problem solving skills

  • Availability to adjust working hours and work during weekends, as required to support user acceptance testing schedules or ad-hoc requirements

  • Post-secondary education preferred or comparable work experience

  • CDCS Certification not required, an asset

Additional Qualifications

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change.

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

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Check out the Toronto office

Located in Canada’s financial capital, we’re connected via the PATH underground network to hotels, shopping and major attractions like the CN Tower and the Hockey Hall of Fame.

Close-up side shot of the words Bank of America Merrill Lynch on outside office wall

Street Address

Primary Location:
181 BAY ST, Toronto, M5J 2V8