Reports to a Team Manager or Operations Manager. This position directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day to day resolution of problems and execution of transactions within a specific operation unit requiring immediate and frequent involvement with unit activities.
As the Card Issuance, Operations Team Lead, your job description includes various production related and administrative functions. You will be responsible for the execution of daily, weekly and monthly planning of production activities in the department.
Team Leads will assist in the development of measures to motivate employees and perform performance evaluations of assigned staff. Monthly one on ones with each of your associates will be required where you gauge and provide feedback to employees’ on personal targets. As part of the evaluation, you should monitor your staff’s performance and coach them for improvements. The task of addressing performance deficiencies falls squarely on your shoulders with the concurrence of management. A Card Issuance Team Lead can recommend that the manager institutes disciplinary proceedings against a staff member. You need to assist your manager in carrying out these proceedings in accordance with the bank's human resource policies.
Team Leads strengthen the relationship between the organization and its clients by assisting in the recruiting of quality staff members. The people hired to work in the department must be detailed and customer-oriented; an Operations Team Lead ensures that this is the case. He / She oversees the department and checks whether it is meeting the set departmental SLA’s.
The Team Lead also has to oversee the implementation of procedures, goals and objectives within the department. This role involves instituting ways of improving the work environment and the business operations in the company. As part of the implementation process, operation Team Leads keep a close eye on the adherence to these policies, objectives and goals.
More than 30% of time is spent doing actual production work.
*The Team Lead must work on site at all times (no remote work)
Ability to work on site (remote work is not available for this position)
Requires basic operations knowledge with work experience in Card Issuance (Typically has 1-2 years Operations experience with limited supervisor/assistant supervisor experience.)
Able to prioritize and distribute daily work to meet deadlines and goals
Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities.
Able to provide guidance and direction to less experienced team members.
Able to coach and provide feedback to other associates
Strong attention to detail
Capability to work effectively in a team environment
Able to multitask and strong organizational skills
Able to be flexible with given work demands
Must in current position at least 12 months and meeting or exceeding all metrics
Cannot be on corrective action
Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager. This is an Individual Contributor that directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day to day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc. Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures. Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager. Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work. May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with no prior management experience.
Shift:2nd shift (United States of America)
Hours Per Week:40
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