Assistant Vice President / Officer, Windows Administrator, Chief Technology Office

Job Description:

About Bank of America Merrill Lynch:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.

Chief Technology Office:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Bank of America Merrill Lynch is an equal opportunities employer.

Position Description

Background: APAC Windows Incident Management SA role is to ensure day to day production support of about 65000 windows Servers, physical and virtual machines covering all Lines of business enterprise wide. The job requires troubleshooting and configuration of the technical environment, monitor and manage server performance and health. Working in shifts to cover production support, ensure infrastructure stability and escalations from core infrastructure team. Responding to critical incident escalations and outages. This role exposes candidate to hardcore technical and troubleshooting skills, working with OEM vendors such as Microsoft, HP, etc.

Key Responsibilities

• Resolving incidents impacting hosts or environment
• Assist with troubleshooting & configuration of the technical environment. Escalating and liaising with additional internal/external groups when required, resulting in satisfactory resolution
• Monitor system performance, availability, and capacity. Respond promptly to notification of potential service issues; Manage and monitors server performance, health and server configuration standards
• Investigating & troubleshooting root causes via problem management
• Responding to L1 and L2 escalations
• Creating, reviewing, maintaining and updating documentation
• Planning and managing infrastructure for planned releases and business Continuity and practices.

Key Requirements

• Minimum 6 years of system administration experience, preferably Windows operating system
• Enterprise Server Support experience with Windows Server 2008 R2, 2012, 2012 R2 and 2016
• Experience supporting VMware virtual infrastructure. Proficiency with vSphere, vSAN, and other VMware products and platforms
• Strong scripting experience. PowerShell proficiency and experience preferred.
• Strong troubleshooting and problem solving skills
• Ability to write and speak clearly and concisely about technical topics
• Ability to work effectively as part of a team