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Tableau/SQL Operations Control Manager (Client Off Boarding and Controls) GBAM Ops

Charlotte, North Carolina

Job Description:

The Operation Control Manager role will support off-boarding functions for Global Banking and Markets including the development, improvement, documentation, and implementation of reporting and metrics, process controls and the quality assurance program for key processes related to the Global Banking and Market’s account closure process. The role includes learning and understanding at a detailed level the end to end account closure process and understanding all of the underlying data used by the team.  Also this role will work with operational teams to establish and maintain quality assurance routines as well as serve as the single point of contact for data related inquires.  Role responsibilities may include performing occasional operational tasks as it relates to QA and/or as determined by the needs of the business. The role is internal client-facing and may require correspondence and accurate and timely quality assurance reviews, testing, and/or production related activities. The Operation Control Manager may also participate in other production support activities such as reporting, control reporting, in-line QA, QA with a focus on Counterparty and agreement reference data, project management, data mining and procedure creation. Additionally, the Operation Control Manager may be asked to participate in other project related activities based on the needs of the team.

Responsibilities:

• Understand GBAM account closure process end to end
• Single point of contact to LECCT, Detect & Control, and process stakeholders for data related inquires
• Develop and maintain robust QA process for GBAM Account Closures using data from team’s workflow tool
• Provide support and assistance to the business to operationalize QA process as needed
• Support other production activities related to account closure coordination as needed, including advanced research requests
• Assist team in creating key risk indicators and metrics to project the health of the business
• Proactively identify risk areas or gaps within current process controls and raise items to team and manager
• Develop business rules logic for technology development and enhancement efforts and serve as liaison with technology

Requirements:

• Proficient in using, summarizing and explaining large data sets. Ability to create a report to convert into a a business plan or control process for a wide range of audiences.

Tableau reporting, ability to create reports

SQL
• Able to grasp complex concepts
• Proficient in Microsoft Office Products including: PowerPoint, Visio, Word, Excel including pivot tables
• Knowledge of Anti-Money Laundering standards, processes and requirements
• Knowledge of Global Banking and Markets
• Able to manage multiple small projects/initiatives
• Excellent oral and written communication skills
• Executive presence/presentation skills
• Self-starter

Desire skills and experience:

• SQL experience
• Tableau experience preferred

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Operation Control Manager role will support off-boarding functions for Global Banking and Markets including the development, improvement, documentation, and implementation of reporting and metrics, process controls and the quality assurance program for key processes related to the Global Banking and Market’s account closure process. The role includes learning and understanding at a detailed level the end to end account closure process and understanding all of the underlying data used by the team.  Also this role will work with operational teams to establish and maintain quality assurance routines as well as serve as the single point of contact for data related inquires.  Role responsibilities may include performing occasional operational tasks as it relates to QA and/or as determined by the needs of the business. The role is internal client-facing and may require correspondence and accurate and timely quality assurance reviews, testing, and/or production related activities. The Operation Control Manager may also participate in other production support activities such as reporting, control reporting, in-line QA, QA with a focus on Counterparty and agreement reference data, project management, data mining and procedure creation. Additionally, the Operation Control Manager may be asked to participate in other project related activities based on the needs of the team.

Responsibilities:

• Understand GBAM account closure process end to end
• Single point of contact to LECCT, Detect & Control, and process stakeholders for data related inquires
• Develop and maintain robust QA process for GBAM Account Closures using data from team’s workflow tool
• Provide support and assistance to the business to operationalize QA process as needed
• Support other production activities related to account closure coordination as needed, including advanced research requests
• Assist team in creating key risk indicators and metrics to project the health of the business
• Proactively identify risk areas or gaps within current process controls and raise items to team and manager
• Develop business rules logic for technology development and enhancement efforts and serve as liaison with technology

Requirements:

• Proficient in using, summarizing and explaining large data sets. Ability to create a report to convert into a a business plan or control process for a wide range of audiences.

Tableau reporting, ability to create reports

SQL
• Able to grasp complex concepts
• Proficient in Microsoft Office Products including: PowerPoint, Visio, Word, Excel including pivot tables
• Knowledge of Anti-Money Laundering standards, processes and requirements
• Knowledge of Global Banking and Markets
• Able to manage multiple small projects/initiatives
• Excellent oral and written communication skills
• Executive presence/presentation skills
• Self-starter

Desire skills and experience:

• SQL experience
• Tableau experience preferred

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21005211

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Larisa McLaughlin

Referral Bonus:

0

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255