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Help Desk Analyst I

Chandler, Arizona

Job Description:

LOB Job Description:

Client-facing level one technology support role for a global user-base.  Role involves basic troubleshooting of Microsoft applications and proprietary systems.  This resource is necessary to maintain agreed service levels within the Bank of America Service Desk and deliver the capabilities to service our clients.

Required Skills:


1-3 years of technology/customer service experience required. Client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted as needed. Technologies may include, but not limited to: Windows 7/XP, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.

Desired Skills:

Experience in a technology call center environment.  Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.  Experience with technology ticketing systems.  Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21004517

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
2505 W CHANDLER BLVD, AZ, Chandler, 85224