Back to search results

Senior Manager

Gurugram, , India

Job Description:

Overview
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
 
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions. 
 
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
 
* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*

The purchase and sales team is responsible for resolving the exceptions for the Fixed income that arise during the trade cycle (T+1, T+2, T+3), house vs street book reconciliations and resolve trade proof breaks, The team ensures that all the queues are timely and accurately processed. Purchase and sales team interacts with various contra brokers and the ML trading desk associates to resolve the trade exceptions.

Job Description*

The purchase and sales team is responsible for resolving the exceptions for the fixed income that arise during the trade cycle (T+1, T+2, T+3), house vs street book reconciliations and resolve trade proof breaks.


The Queue Management team is responsible for ensuring all trades are processed from the front office to the back office accurately and timely. Various systems are utilized to accomplish this. The group monitors numerous reports and error queues to address the errors timely and accurately. Queue Management team prioritizes cash and municipal broker trades to ensure these deadlines are met. If these deadlines are missed the result can be significant financial loss to the firm or fines passed down from the MSRB. The qualifying associate will manage EMEA Trade Processing and Queue Management Teams and should possess the knowledge and skill sets required to work at a high level of competence within agreed protocols and with clearly defined lines of accountability for the assigned work. The qualifying candidate should have prior experience of having managed Trade processing and Queue Management activities.

Success is measured at a team level, with internal targets and results being measured against the Line of Business external peer group on a regular basis. The level error free Trade processing and Queue Management, adhering to the regulators requirements, Segregation Violations and our success in the market versus our peer group is a key barometer in measuring the control of risk around the process.

The key to success is to ensure team process exceptions and match them or confirm trades with brokers before value date within tight deadlines as prescribed by the SLA’s/KRI’s/KCI’s. In a deadline driven environment, turnaround, accuracy and escalation are of high importance as we are at risk to market movements, traders P & L, client relationship, and the bank’s reputation including settlement risk. Sense of urgency and attention to detail are pivotal competencies required to perform the functions.

The successful candidate is expected to quickly understand & own all aspects of the Internal systems, Process flows and SLAs / CTQ’s from a Service Delivery perspective and ensure that every team member is working & delivering as per their set responsibilities adhering to set procedures & controls, documented as part of SOP’s, to relevant market cut-offs & timelines in an accurate & timely manner delivering quality output for the Brokers and other internal teams

Responsibilities*

  • Good understanding of Global Capital Markets especially for Equities & Fixed Income products
  •  Ability to maintain good connect with LOB partners and able to handle Issues and Escalations independently
  • To contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and Team performance
  •  Excellent Communication skills both written & spoken
  • Analytical thinking & logical reasoning for rational decision making
  •  An understanding of Project Management and Six Sigma concepts & tools
  •  Build productive teams that works effectively together to achieve or exceed set operational targets & client Service Level Agreements (SLA's)
  •  To create improvements in business processes by contributing ideas and implementing agreed changes into the team's day-to-day operations
  •  To perform all tasks following company policy and procedures, including legal & regulatory requirements, and to prescribed company standards
  •  Act as a process SME and ensure to be morale booster for the team
  •  Understanding of Business Continuity Management
  •  Act as a catalyst in mentoring and grooming team members and prepare them for higher responsibilities
  •  To provide coaching & support to individuals to develop their skills, acting as a role model for excellent behaviour and performance
  •  Encourage two way communication with the team
  • Liaise with LOB effectively to manage the service delivery is in line with the SLA
  • Experience in handling the monthly deliverables like Dashboards/Risk Matrix etc.
  • Ensure contingency plans / flexibility in staff levels to manage workload in adverse conditions (e.g. sickness, holidays etc)


Requirements*

  • Education: Graduate/Post Graduate
  • Certifications If Any:
  • Experience Range: 10-12 years
  • Foundational skills:
  • Good understanding of Global Capital Markets especially for Equities & Fixed Income products
  • Trade Life Cycle

Desired skills:

  • Excellent organizational skills are required with the ability to prioritize daily workload, work accurately and efficiently under pressure.
  • To be able to communicate effectively

Work Timings: 8:00 AM GMT – 17:00 PM GMT

Job Location: Gurugram

Job Band:

H6

Shift: 

Hours Per Week:

45

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Overview
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
 
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions. 
 
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
 
* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*

The purchase and sales team is responsible for resolving the exceptions for the Fixed income that arise during the trade cycle (T+1, T+2, T+3), house vs street book reconciliations and resolve trade proof breaks, The team ensures that all the queues are timely and accurately processed. Purchase and sales team interacts with various contra brokers and the ML trading desk associates to resolve the trade exceptions.

Job Description*

The purchase and sales team is responsible for resolving the exceptions for the fixed income that arise during the trade cycle (T+1, T+2, T+3), house vs street book reconciliations and resolve trade proof breaks.


The Queue Management team is responsible for ensuring all trades are processed from the front office to the back office accurately and timely. Various systems are utilized to accomplish this. The group monitors numerous reports and error queues to address the errors timely and accurately. Queue Management team prioritizes cash and municipal broker trades to ensure these deadlines are met. If these deadlines are missed the result can be significant financial loss to the firm or fines passed down from the MSRB. The qualifying associate will manage EMEA Trade Processing and Queue Management Teams and should possess the knowledge and skill sets required to work at a high level of competence within agreed protocols and with clearly defined lines of accountability for the assigned work. The qualifying candidate should have prior experience of having managed Trade processing and Queue Management activities.

Success is measured at a team level, with internal targets and results being measured against the Line of Business external peer group on a regular basis. The level error free Trade processing and Queue Management, adhering to the regulators requirements, Segregation Violations and our success in the market versus our peer group is a key barometer in measuring the control of risk around the process.

The key to success is to ensure team process exceptions and match them or confirm trades with brokers before value date within tight deadlines as prescribed by the SLA’s/KRI’s/KCI’s. In a deadline driven environment, turnaround, accuracy and escalation are of high importance as we are at risk to market movements, traders P & L, client relationship, and the bank’s reputation including settlement risk. Sense of urgency and attention to detail are pivotal competencies required to perform the functions.

The successful candidate is expected to quickly understand & own all aspects of the Internal systems, Process flows and SLAs / CTQ’s from a Service Delivery perspective and ensure that every team member is working & delivering as per their set responsibilities adhering to set procedures & controls, documented as part of SOP’s, to relevant market cut-offs & timelines in an accurate & timely manner delivering quality output for the Brokers and other internal teams

Responsibilities*

  • Good understanding of Global Capital Markets especially for Equities & Fixed Income products
  •  Ability to maintain good connect with LOB partners and able to handle Issues and Escalations independently
  • To contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and Team performance
  •  Excellent Communication skills both written & spoken
  • Analytical thinking & logical reasoning for rational decision making
  •  An understanding of Project Management and Six Sigma concepts & tools
  •  Build productive teams that works effectively together to achieve or exceed set operational targets & client Service Level Agreements (SLA's)
  •  To create improvements in business processes by contributing ideas and implementing agreed changes into the team's day-to-day operations
  •  To perform all tasks following company policy and procedures, including legal & regulatory requirements, and to prescribed company standards
  •  Act as a process SME and ensure to be morale booster for the team
  •  Understanding of Business Continuity Management
  •  Act as a catalyst in mentoring and grooming team members and prepare them for higher responsibilities
  •  To provide coaching & support to individuals to develop their skills, acting as a role model for excellent behaviour and performance
  •  Encourage two way communication with the team
  • Liaise with LOB effectively to manage the service delivery is in line with the SLA
  • Experience in handling the monthly deliverables like Dashboards/Risk Matrix etc.
  • Ensure contingency plans / flexibility in staff levels to manage workload in adverse conditions (e.g. sickness, holidays etc)


Requirements*

  • Education: Graduate/Post Graduate
  • Certifications If Any:
  • Experience Range: 10-12 years
  • Foundational skills:
  • Good understanding of Global Capital Markets especially for Equities & Fixed Income products
  • Trade Life Cycle

Desired skills:

  • Excellent organizational skills are required with the ability to prioritize daily workload, work accurately and efficiently under pressure.
  • To be able to communicate effectively

Work Timings: 8:00 AM GMT – 17:00 PM GMT

Job Location: Gurugram

Learn more about this role

Full time

JR-21002730

Manages People:

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
Infospace, Gurugram, 122016