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Application Management Support - DevOps

Charlotte, North Carolina

Job Description:

Job Description

The candidate will be providing application governance and support functions for a global, large-scaled, regulatory reporting application. The system will support hundreds of report preparers and produce thousands of reports annually.  The application operates in a highly regulated, global industry, and the person will be responsible for assuring the application complies with all relevant bank policies, including security, data management, and operational risk. The candidate will be responsible for supporting the Level 1 support teams, will provide Level 2 support, and will own triaging Level 3 support. The candidate will be responsible for assessing end user issues and assessing prioritization of related system changes. A commitment to collaborative problem solving, sophisticated design, and a quality product is critical.

Primary Responsibilities:

  • Assuring compliance with enterprise application management policies, information security policies, data management policies, and other relevant regulatory and enterprise policies.
  • Drive team efforts to develop and manage application support process documentation and support materials
  • Contributing to platform management and planning – by documenting and prioritizing production software defects.  Subsequently will open and populate BMC Remedy change/incidents tickets per bank standards.
  • Support platform release events – by deploying code components, executing Autosys jobs, performing manual data fixes, and other support tasks as needed.
  • Providing Level 2 support to application users by taking ownership of reported issues and managing until problem resolution.
  • Developing, training, and providing support materials to the Level 1 support team
  • Triaging Level 3 support issues and assuring timely responses
  • Supporting day–to-day planning, operation and problem-solving aspects of the application
  • Ensures service level targets are met on all application related issues.
  • Recommends process development based on customer feedback and analysis of the same

Required Skills:

  • 5+ years of application and/or support experience in a global, large-scale application environment
  • 1+ years of experience with enterprise standard change management tools and processes such as BMC Remedy, JIRA, and GCP AR
  • 3+ years of experience managing and interpreting Splunk logs for troubleshooting purposes or other monitoring tools such as ITRS Geneos, AppDynamics, or similar tools
  • 3+ years of supporting web based applications in a similar environment
  • Familiarity with any/all components within the broader application’s technology stack - Pega BPM tool, NodeJS express, Mongo DB, Hadoop, NiFi are preferred.
  • Proficient in MS Office

Other notes:

  • There is a need for case by case flexibly to work later hours and/or possibly weekend support.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Description

The candidate will be providing application governance and support functions for a global, large-scaled, regulatory reporting application. The system will support hundreds of report preparers and produce thousands of reports annually.  The application operates in a highly regulated, global industry, and the person will be responsible for assuring the application complies with all relevant bank policies, including security, data management, and operational risk. The candidate will be responsible for supporting the Level 1 support teams, will provide Level 2 support, and will own triaging Level 3 support. The candidate will be responsible for assessing end user issues and assessing prioritization of related system changes. A commitment to collaborative problem solving, sophisticated design, and a quality product is critical.

Primary Responsibilities:

  • Assuring compliance with enterprise application management policies, information security policies, data management policies, and other relevant regulatory and enterprise policies.
  • Drive team efforts to develop and manage application support process documentation and support materials
  • Contributing to platform management and planning – by documenting and prioritizing production software defects.  Subsequently will open and populate BMC Remedy change/incidents tickets per bank standards.
  • Support platform release events – by deploying code components, executing Autosys jobs, performing manual data fixes, and other support tasks as needed.
  • Providing Level 2 support to application users by taking ownership of reported issues and managing until problem resolution.
  • Developing, training, and providing support materials to the Level 1 support team
  • Triaging Level 3 support issues and assuring timely responses
  • Supporting day–to-day planning, operation and problem-solving aspects of the application
  • Ensures service level targets are met on all application related issues.
  • Recommends process development based on customer feedback and analysis of the same

Required Skills:

  • 5+ years of application and/or support experience in a global, large-scale application environment
  • 1+ years of experience with enterprise standard change management tools and processes such as BMC Remedy, JIRA, and GCP AR
  • 3+ years of experience managing and interpreting Splunk logs for troubleshooting purposes or other monitoring tools such as ITRS Geneos, AppDynamics, or similar tools
  • 3+ years of supporting web based applications in a similar environment
  • Familiarity with any/all components within the broader application’s technology stack - Pega BPM tool, NodeJS express, Mongo DB, Hadoop, NiFi are preferred.
  • Proficient in MS Office

Other notes:

  • There is a need for case by case flexibly to work later hours and/or possibly weekend support.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21001768

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255