Traffic Control Operations (TCOP) is responsible for the day-to-day monitoring of global payments and payment processing to ensure that all systems and interfacing systems are running properly. This includes all payment process flows associated with ACH, Wire, Real Time Payments, and Global Digital Disbursements in all regions globally using a variety of monitoring applications and tools.
TCOP Monitoring is responsible for monitoring these payments and payment flows and escalating issues as appropriate. Escalation may include additional research and resolution as needed.
Responsibilities include (but not limited to):
• Represent TCOP during project UAT, DR and VT activities, clearing contingency tests, site rotations and weekend certifications
• Completes daily & monthly logs and reports of all non-routine activities performed during the day
• Work weekends and holidays to support a 24x7x365 staffing schedule
• Participate in procedure reviews and updates as needed depending on application/process changes resulting from multiple application releases
Shift:2nd shift (United States of America)
Hours Per Week:40
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