Woman in financial center shaking hands with customer
Back to search results

Collections and Recovery Strategy Analyst

Newark, Delaware;

Job Description:

Forward focused role in Collections & Recovery Outbound Call Delivery with wide ranging responsibilities of driving the outbound call delivery vision.  Duties include development of short/mid/long term vision plan, alignment to technology roadmap, identification of dependencies, quantifying value, building compelling business cases,  delivering persuasive executive level presentations, completing industry research, and monitoring/managing organizational initiatives to ensure progress being made towards the end state vision.  Candidate must be intellectually curious with a mind for innovation and proven ability to develop/execute on objectives.  Responsible for performing complex analysis and making strategic recommendations. Utilizes a variety of tools including, but not limited to PowerPoint, Excel, and SAS/SQL at an intermediate+ level. Provides analytical support on various strategies to ensure company goals are met.  Duties include the regular use of discretion and independent judgment.  2-5 years of analytics experience required. Role filled as Cons Prod Strategy Analyst II or III based on experience. 

Required Skills

- Demonstrated ability to communicate across wide ranging audiences up to senior executive level

- Proven ability to deliver persuasive executive level presentations

- Strong analytical and data visualization skills with background in writing SQL/SAS code (2-5 years of experience required)

- Intermediate Excel skills (pivot charts/graphs)

- Strong organizational approach with ability to track and balance numerous competing priorities - One Note proficiency mandatory

- Independent self-starter, with a proactive approach to the role

- Strong problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems  

- Build relationships and think critically about people, process and technology opportunities for future improvement

- Collaborates across teams, including business management, finance, and risk/compliance partners

- College degree required

Desired Skills

- Collections & Recovery experience

- Call delivery experience

- Previous strategic experience

- Telephony experience (Avaya, Aspect, Genesys)


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 10% of the time


Talent Acquisition Contact:

Referral Bonus: