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Merrill Client Relationship Manager-Miami XMI International Market

Miami, Florida

Job Description:

Merrill Lynch Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Lynch wealth management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill Lynch’s financial advisors help clients pursue the life they envision through a one-on-one relationship with an advisor committed to their needs.  We believe trust comes from transparency.  Our trusted financial advisors are equipped with access to the investment insights of Merrill Lynch coupled with the banking convenience of Bank of America.

There is an immediate opening for a Client Relationship Manager in the Miami XMI International Market. The Market is led by Regional Managing Director, Andres de Corral and is part of the Private Wealth Management, International and Institutional Division. The parent office is located in Miami, Florida and supports the Coral Gables International and N.Y. International offices.

The Client Relationship Manager (CRM) is a direct report to the Regional Management Director with dual reporting to the Division Client Relationship Manager (DCRM).  The CRM functions as a member of the Market Leadership Team and as such, seamless collaboration and teamwork among the members is expected. The CRM’s primary responsibility will be to support the PWAs/PWMs and corresponding PWM Associates and teams.  Delivery of a differentiated experience includes Funds/Securities Receipt & Processing, Wire & Order and Trade Corrections, and Document Control where the review and approval of all Client Financial transactions takes place.  Additionally, the CRM role will be responsible for the overall delivery and management of the client service experience for the Market. 

The ideal candidate is a team player and should possess strong coaching skills with the ability to both manage and lead large number of sales teams, client associates, and branch office support staff, relationship building, strong collaboration skills with peers/home office partners, strong practice management practice to enhance sales team dynamic, strong problem resolution and interpersonal skills.

The position requires a high focus on supervisory and regulatory requirements, business management, understand highly complex foreign account structures, develop or establish a strong internal and external network and retention. Candidates should have excellent leadership, process and organizational skills delivered with a highly effective interpersonal style. 

Strength and commitment is key around leading the overall service delivery model at the branch office and works closely with the home office to ensure superior client service.  A key member of the Office Management Team responsible in the day to day running of the business , while helping to drive client preservation and minimizing regulatory, financial, operational and reputational risks.

Specific responsibilities include, but are not limited to:

  • Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill Lynch

  • Representing the office and Merrill Lynch with clients, prospects, Financial Advisor recruits, vendors, regulators and outside legal counsel

  • Reviewing and approving all new client relationships

  • Managing, training and developing the branch's Client Associates and Service Support Staff

  • Requires diversification and experience with ML Products & Services, Trend Analysis, Risk Assessment, Human Resources and broad Industry Knowledge

Required Skills: "MUST" have these skills to be minimally qualified.

The ideal candidate is a self-motivated, client centric individual who has:

  • Series 7, 66, 9, 10 (or equivalent) Licenses required

  • Proven ability to manage risk, make sound decisions by having a deep understanding of industry regulations, supervisory requirements, policies/procedures, wealth management concepts, and financial services products

  • Ability to speak in terms of client needs and concerns, and coach financial advisors on aligning solutions to goals in a suitable and controlled way

  • A deep appreciation and understanding of our client centric strategy

  • Strong customer service and communication skills

  • Strong interpersonal skills to provide coaching to Financial Advisors, and Client Associates to mitigate risk through segmentation, disciplined investment practices, and documentation

  • Strong analytical skills with ability to identify trends, root cause and effects, and implement improved processes to mitigate risk

  • Demonstrated strong and effective leadership style through clear communication and collaboration with others, making sound decisions with courage and conviction

  • Strong time management and organization skills with the ability to prioritize appropriately

  • Investment product knowledge (i.e., Options, Annuities, Tax, Money Funds, Mutual Funds, Liabilities, Credit, Margin, Trust Operations, etc.)

  • Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate

  • If currently an internal associate, and not a prior CRM/MSM completion of Associate Office Management Team Development program strongly preferred

Desired Skills:

  • Bachelor’s degree or equivalent work experience

  • Multi-lingual, with a preference in Spanish

    Job Code Summary:

    Responsible for overall delivery and management of the client service experience for the Division and Market. Accountable for proactive client service, client advocacy, transition management, and problem resolution to improve the client experience. Responsible for client contact management, direct client contact and the management of service delivery from the branch office, working closely with home office service organizations to ensure superior service to all Merrill Lynch clients. Responsible for transition and coordination of clients to Merrill Lynch, including review supervision and approval of new accounts. Responsible for the coordination of recruits transitioning from the competition. Responds to and resolves complaints, working with Litigation or Compliance personnel, regarding operations/services received from clients or regulators. Responsible for utilizing PMAC to support the transition of FA accounts as well as opportunities to increase client assets. Responsible for the management and development of the branch office support staff including operations employees and the Client Associates, this includes but is not limited to conducting performance reviews with support staff and being responsible for resource allocation for the Market, managing head count report, etc. Serve as point of contact for implementation of the WMW in the Market, serve as the ongoing WMW conduit for all enhancements including communications and training. Responsible for knowledge and experience associated with Operations management expanding the ability to manage the daily processes of an organization, creating operating efficiencies, understanding/designing work flows, while simultaneously focusing on future initiative and their impact to both the unit and the Firm as a whole. Responds to and resolves operations and services complaints, working with Litigation or Compliance personnel, received from clients or regulators. Responsible for identification, follow up, escalation and reconciliation of compliance and other risk matters, and partnering with CBRU and Legal when appropriate. Responsible for facilitating the supplemental compensation contract process between the Financial Advisors and Client Associate on an on-going basis. In partnership with OMT, responsible for reassigning accounts. Ability to monitor, assess, execute and address client needs in an effort to ensure overall service satisfaction, retention and acquisition. Liaison to various service and operational partners to drive client satisfaction opportunities.

    Shift:

    1st shift (United States of America)

    Hours Per Week: 

    40

    Learn more about this role

    Full time

    JR-21000233

    Manages People: Yes

    Travel: Yes, 5% of the time

    Manager:

    Talent Acquisition Contact:

    Referral Bonus:

    Street Address

    Primary Location:
    701 Brickell Ave, FL, Miami, 33131