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Process Design Consultant I

Charlotte, North Carolina;

Job Description:

The Wholesale Credit organization is part of Global Banking as the credit underwriting organization.  The Process Design Consultant I will be a member of the team executing strategic Operational Excellence initiatives that will transform the way Bank of America implements wholesale credit. This opportunity engages with team members and business partners to analyze, design, implement, and update processes by utilizing process improvement methodologies and techniques. Works with business subject matter experts to design or redesign business processes. Integrates best practices found within the businesses while also creating new and better ways of doing work. Builds action plans to drive execution. Must have the ability to execute multiple efforts at the same time. Will use influence skills to lead teams to achieve process and/or project objectives.

The Process Design Consultant I will integrate with all wholesale credit lines of business and will partner closely with wholesale credit technology teams to implement process improvements aligned to business strategies.  Requires ability to influence and lead diverse groups and communicate clearly and concisely with leaders and respective control partners.  Must be a strong individual contributor, self-managed and able to work independently and within a team.

Required Skills

  • Commercial/wholesale credit product and process knowledge

  • Process improvement / design and project management experience

  • Knowledge of credit applications and systems used for underwriting, monitoring, risk rating, financial spreading, and/or loan accounting

  • Strong analytical skills - minimum intermediate Excel

  • Process map development and design skills (Visio)

  • Strong communication and presentation skills; able to target messaging to different audiences

  • Ability to navigate enterprise, research, and resource information across the bank

  • Ability to work independently – set and manage plans, achieve results

  • Highly organized and able to effectively multi-task and plan/manage deliverables

  • Demonstrated ability to drive action and sustain momentum / results oriented

  • Strong ability to establish relationships with partners and peers across teams in order to achieve optimal results

  • Ability to influence and lead diverse groups to achieve desired results


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 10% of the time


Talent Acquisition Contact:

Referral Bonus: