Responsible for capturing and refining business and/or system requirements (based on specialization) that may or may not involve a software change. Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a foundational understanding of the business and/or technical domain based on their specialization. Developing an understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Analyzes the stakeholder process to build efficiencies and also analyzes the software to improve or implement that process. Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests. Analyzes functional and data requirements. Answers the questions: What does the software do and how does it store information? Assists users and development team with application testing and troubleshooting. Identifies, documents and troubleshoots application related problems. Documents process, procedures and workflows associated with applications. Creates and maintains training materials for end-users. Individual contributor.
Global Wholesale Credit Technology:
This is a client implementation role responsible for implementation of technical systems, software, hardware or solutions. Evaluates client needs, develops configurations that support business processes. Being an implementation specialist defines and executes on delivery and implementation plans. Tests and troubleshoots final system setups. Provides training and end-user support during and after the implementation process. Responsible for the client experience end-to-end by influencing business partners across numerous lines of businesses. Responsible for proactive client engagement to enhance existing relationships while driving client delight.
Engages in client interactions performing independent analysis of their Treasury Services which includes: Scorecards, Documentation Review, Schematics, Analysis Billing, Fraud Prevention, system outages, temperature checks, portfolio reviews, etc. Works with clients and operations to solve complex escalated problems often gathering information to describe and analyze an issue and developing solutions that are outside standard procedures. Promote self-service opportunities.
Shift:1st shift (United States of America)
Hours Per Week:40
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