Analyst I - Charlotte, NC - Jersey City, NJ - Richmond, VA

Job Description:

Responsible for capturing and refining business and/or system requirements (based on specialization) that may or may not involve a software change. Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a foundational understanding of the business and/or technical domain based on their specialization. Developing an understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Analyzes the stakeholder process to build efficiencies and also analyzes the software to improve or implement that process. Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests. Analyzes functional and data requirements. Answers the questions: What does the software do and how does it store information? Assists users and development team with application testing and troubleshooting. Identifies, documents and troubleshoots application related problems. Documents process, procedures and workflows associated with applications. Creates and maintains training materials for end-users. Individual contributor.

Global Wholesale Credit Technology:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Responsibilities:

This is a client implementation role responsible for implementation of technical systems, software, hardware or solutions.  Evaluates client needs, develops configurations that support business processes.  Being an implementation specialist defines and executes on delivery and implementation plans.  Tests and troubleshoots final system setups.   Provides training and end-user support during and after the implementation process.  Responsible for the client experience end-to-end by influencing business partners across numerous lines of businesses.  Responsible for proactive client engagement to enhance existing relationships while driving client delight.

Engages in client interactions performing independent analysis of their Treasury Services which includes: Scorecards, Documentation Review, Schematics, Analysis Billing, Fraud Prevention, system outages, temperature checks, portfolio reviews, etc. Works with clients and operations to solve complex escalated problems often gathering information to describe and analyze an issue and developing solutions that are outside standard procedures. Promote self-service opportunities.

Required Skills:

• Strong Healthcare experience with understanding of EDI formats (835, 837, 5010, UB04)
• Strong understanding of Explanation of Benefits (EOB) and claim adjustments
• Strong oral and written communication skills
• Strong organization skills
• Understanding of Healthcare client posting process. Not the PAS, but the posting process itself.
• Intermediate understanding of programming logic
• Basic understanding of FTP connectivity
• Ability to manage multiple Healthcare projects at one time
• Ability to interface with key stakeholders internally
• Comfortable working directly with Senior leadership
• Ability to interface directly with customer and gather requirements
• Ability to consulate client in a real-time environment to avoid project delays
• Ability to lead projects
• Experience working with technical teams in an agile environment
• Attention to detail to ensure accuracy and quality while also meeting deadlines
• Have the ability to contribute to a culture of continuous optimization of workflow and processes

Shift:

Hours Per Week: