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User Experience Strategist

Charlotte, North Carolina

Job Description:

At Bank of America, we’re guided by a common purpose: to help make lives better by connecting our internal users with the tools and resources they need to be successful. We strive to create experiences that will help our users do their best work in more customized, intuitive, innovative, engaging, secure, and time-saving ways while continuing to be one of the best places to work.

In this role you will:

  • Define, create, and maintain the UX vision and strategy on a variety of projects in a highly collaborative, fast-paced environment.

  • Collaborate with EXD teammates, project stakeholders, technology partners, and executive leadership to identify requirements, set design goals, study users, and craft solutions that translate business and user needs into highly engaging experiences.

  • Deliver proper documentation and supporting illustrations to develop high-quality user flows and end-to-end experiences that reflect, maintain, and contribute to our design principles and practices.

As an Experience Design Strategist, you should have

  • Experience in enterprise wide UX strategy methodologies.

  • A foundation in the overall user-centered design process.

  • Expert communication and story-telling skills with the ability to get buy-in on your ideas within a large organization.

  • Proficiency at identifying the middle point where business goals harmoniously meet user engagement and excitement​.

Required Skills:

  • 5+ years of experience in a UX strategist or related role.

  • Proven experience solving complex problems and designing world-class experiences for large-scale enterprise programs.

  • Extensive understanding of overall UX process and software development methodologies, including Agile.

  • A high degree of creativity, empathy, passion, and problem-solving ability.

  • Proficiency with tools like Mural, Axure, Sketch, InVision, and alike.

  • Vigor and passion about understanding the target audience.

Desired Skills:

  • Bachelors, Human-Computer Interaction (HCI), User Experience, or a design-related field, or equivalent education and related training / certification.

  • Experience planning, facilitating and participating in design/strategy mapping workshops.

  • Financial or similar enterprise experience.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
525 N TRYON ST, NC, Charlotte, 28255