LOB Job Description:
Executive Support Senior Executive (VIP) Client-facing Level 2 technology support role for BOSTON, MA. The role involves troubleshooting of Microsoft operating systems, applications, and proprietary systems as well as experience with virtual audio/visual meeting platforms.
Senior Executive (VIP) Client-facing Level 2 technology support role for BOSTON, MA. The role involves troubleshooting of Microsoft operating systems, applications, and proprietary systems as well as experience with virtual audio/visual meeting platforms. The candidate must have superb customer care and technical skills in Windows OS platform. The candidate must be flexible with work schedule and have excellent verbal and writing skills. Responsibilities include but not limited to end to end resolution of incidents within the ITSM framework, assisting with software deployment, provisioning hardware requests, assisting in maintaining the fluid assignment of incidents in the ticket management queue. The candidate is expected to be able to interface with key Business partners and liaisons to build business relationships and to assess the business’ technology requirements. The candidate should be a problem-solver comfortable working with very senior executives under minimal supervision, with general guidance from more seasoned consultants or managers.
Other responsibilities include:
Supports and executes the day to day restoration of escalated application incidents within agreed service levels.
Software deployment via remote console.
Drafts and maintains procedures and documentation for application support knowledge management.
Facilitates the resolution of both reactive and proactive problems throughout the service lifecycle.
Coordinates technical support and provides real time monitoring/troubleshooting for high level meetings.
Travel for senior executive in-home support and technology support to executive conferences.
Key Skills and Experience
Shift:1st shift (United States of America)
Hours Per Week:40
Learn more about this role
Located near the bustling shopping district of Downtown Crossing, we’re just a few blocks away from Boston Harbor, Boston Common and Faneuil Hall Marketplace.