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Real Time Communication Enterprise Voice and Video Architect

New York, New York;

Job Description:

LOB Job Description:

Interpets diverse business requirements into technical Real Time Communications solutions framework.

• Provide technology roadmaps governed by strategic direction, business requirements as well as resourcing and financial constraints.

• Works across multiple vendors and internal partners to produce technically excellent solutions architecture that is aligned to business needs and direction.

• Provide technical direction and frameworks to meet business needs. Provide expert consultation for major network initiatives or incidents. Produce and/or endorse network standards.

• Provide advice and recommendations specific to customer requirements.

• Evaluate emerging technologies against business and IT strategic needs. Serve as a key representative on network initiatives. Update standards and guidelines.

• Review the feasibility of new and existing IT projects. Write technical and business documentation. Lead high level scoping and costing activities. Guide and influence team members and business colleagues.

Key Responsibilities

• Responsible for technology roadmaps and architecture with Product Management and Business Unit plans, and ensuring engineering compliance

• Create and maintain specific multiyear technology roadmaps aligned with business unit plans

• Develop and maintain specific architecture blueprints and design standards (in an engineering repository)

• Certify project teams’ compliance in accordance with the toll gate process entry and exit criteria

• Develop testing strategy and technology certification plan

• Responsible for tracking emerging technologies and conducting proof-of-concepts for those with applicability to BAC

• Develop and maintain a technology radar based on primary and secondary research

• Run innovation workshops and councils to identify potential business solutions

• Establish and manage a technology laboratory for experimentation

• Engage with Global Information Security, Compliance, and Legal to ensure proper controls

• Conduct proof-of-concepts for selected solution ideas

• Promote new ideas to business units in collaboration with Relationship Managers

• Ownership of Architecture Design Reviews

• Create High Level Designs

• Represent RTC at various steering and toll gate committees

• Present designs on behalf of RTC to various steering and toll gate committees

• Participate in peer reviews for high and low level designs

• Institute a governance council and process to enforce compliance and review/approve exception requests

• Develop strong linkage with the Engineering teams to deliver standard designs and ensure compliance

• Develop test plans for introduction or change in architecture design

• Establish, measure, maintain, and drive efficiencies within the A&E organization

• Audit processes, measuring design quality, and ensuring improvements are recognized

• Responsible for Testing Center of Excellence

•    Responsible for RTC Global Design Committee process 

•    Responsible for Technology showcase (Featuring Global Expo)

•    Able to communicate to various organizational levels in the organization including senior management levels including presenting architecture solutions, roadmaps effectively to line of business partners and application development leaders.

•    Engages in high severity production incidents and problem tickets in support of any RTC redesign requirements.

•    Provides feedback to product teams as to the catalog of standard products, and business requirements for changes to the catalog.

Required Skills:

•    10+ Years of experience in networking industry. 

•    CCIE preferred.

•    Experience in financial industry is beneficial.

•    Strong analytical and critical thinking skills

•    Demonstrated work experience in similar capacity as an architect for large enterprise network.

•    Expertise in voice and video enterprise platforms such as: Avaya Communications Manager, Cisco Products (Webex, CUCM, CULM, CUC, CMS, TP), Ribbon (7000/5000/2000), IPC Unigy, NICE Voice Recording and/or Zoom

•    Expertise in voice technologies including but not limited to voice over IP protocols/RFCs (H.323/SIP), IP PBX, session management, session border controllers, carrier technology, etc.

•    Experience with networking products such as routers, switches, load balancers, firewalls, proxies and WAN optimization products.

•    Experience with cloud products and providers (AWS, Azure and/or Google).

•    Familiar with technology trends in networking, examples include but not limited to software defined networking (SDN), BYOD, SIP session management etc.

Desired Skills:

  • BS or BA in engineering or computer science
  • Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus: