Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
The process involves working claims on behalf of credit card holders. The team works on the Credit card transactions which were disputed on BOA Commercial accounts, setting-up the claims, providing TSP, applicable Fees remediation and completing all possible recovery opportunities. This work does not involve interface with the customer.
Associate receives Commercial claims from the fraud initiation team which are disputed by the customer to review Temp Credit, applicable Fees, Interest charges that were issued to customers account, documents received from the Customer helps us in identifying Chargeback opportunities & resolving the claim and notify the customer & associations (Visa/MC/Amex).
Education*: Graduation (B.Com), Post Graduate (MBA, M.Com)
Certifications If Any: - N/A
Experience Range*:- 0-1 Years
11:30 Hrs – 20:30 Hrs
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