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Team Member

Gurugram, , India

Job Description:



Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.


We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.


Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.


* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*

The process involves working claims on behalf of credit card holders.  The team works on the Credit card transactions which were disputed on BOA Commercial accounts, setting-up the claims, providing TSP, applicable Fees remediation and completing all possible recovery opportunities. This work does not involve interface with the customer.

Job Description*

Associate receives Commercial claims from the fraud initiation team which are disputed by the customer to review Temp Credit, applicable Fees, Interest charges that were issued to customers account, documents received from the Customer helps us in identifying Chargeback opportunities & resolving the claim and notify the customer & associations (Visa/MC/Amex).


  • Respond to customer requests in a timely manner by processing Claims within Turn Around Time
  • Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities.
  • Determine the best course of action for the Customer to resolve the claim
  • Should have strong understanding of the internal policies, procedures, Visa and MasterCard guidelines to dispute resolution and regulatory requirements when reviewing Customer accounts
  • Adherence to the SLA’s – productivity, turn-around-time, and accuracy
  • Should be flexible in working multiple functions



Education*: Graduation (B.Com), Post Graduate (MBA, M.Com)

Certifications If Any: - N/A

Experience Range*:- 0-1 Years

Foundational  skills*:-

  • Fundamental understanding of Credit Cards
  • Applicable Regulatory Laws for Credit Cards
  • Good Communication Skills(both written and oral)
  • Strong analytical skills
  • Detail oriented
  • Ability to work well under pressure
  • Ability to multitask and adapt to change
  • Proficient with Microsoft Office Tools
  • Proven Problem Solving Skills
  • Self-motivated and results orientated
  • To be flexible to work in rotational  shifts
  • Ability to work well under pressure
  • Ability to multitask and adapt to change
  • Proficient with Microsoft Office Tools

Work Timings:


11:30 Hrs – 20:30 Hrs



Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
DLF Cyber City, Cyber Green, Gurugram, 122002