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Business Analyst I - Charlotte, NC

Charlotte, North Carolina

Job Description:

Responsible for capturing and refining business and/or system requirements (based on specialization) that may or may not involve a software change. Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a foundational understanding of the business and/or technical domain based on their specialization. Developing an understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Analyzes the stakeholder process to build efficiencies and also analyzes the software to improve or implement that process. Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests. Analyzes functional and data requirements. Answers the questions: What does the software do and how does it store information? Assists users and development team with application testing and troubleshooting. Identifies, documents and troubleshoots application related problems. Documents process, procedures and workflows associated with applications. Creates and maintains training materials for end-users. Individual contributor.

Global Transaction Services Technology, AML and Tax (GTST);

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Overview:

The Business Analyst will translate the business needs and assess the feasibility for enhancements to existing products and solutions or building new offerings – across the Digital Channels space. Sitting within the technology group, you will act as an ambassador for change and drive technology development.  It is envisioned that you will become a subject matter expert for a portfolio of products and solutions – and, as a trusted advisor, will maintain product management relationships and drive technology development.  You will be responsible for eliciting and documenting the business and functional requirements, writing and grooming business enablement, technology enablement and tech debt Epics, MBIs and stories, as well as generating process / data flow diagrams, and creating user guides. You will also be analyzing the impact of the proposed solutions across the business, develop use cases to explain and/or demonstrate the business requirements and specifications to the technology team and contribute a business or process perspective during design reviews. You will act as liaison across various business units, systems development staff, management, and end-users to determine requirements and will be responsible for contributing to the successful implementation of assigned projects by ensuring that all the required elements are appropriately understood, documented, owned, and actioned.

Responsibilities:

  • Work with development managers and their lead SMEs to ensure we understand what backlog items needs to be addressed every PI to ensure we maintain platform health and quality
  • Work to align and schedule such backlog items into releases
  • Act as liaison with Product Managers to understand the impacts of tech enabler backlog items and interlay these with the overall Product Backlog
  • Ensure the teams have a sufficient backlog of items groomed and ready and will work through they PI and Iteration planning to ensure the team is maintaining a healthy and sustainable pace of development
  • Collaborate with Product Managers to understand requirements and author Epics, Minimum Business Increments and Features and gather approval on the requirement as authored
  • Lead Product managers, app managers and architects to agree on Minimal viable product/ feature definitions
  • Develop and maintain an appropriately prioritized backlog of user stories for implementation by the team
  • Collaborate with Application Managers/ Platform Owners and Development Leads to convert Business and Technical Enablement/ Tech Debt/ Automation Backlog/ Sonar Quality Improvement/ GIS Findings/ OAD fixes into user stories for the development teams to implement
  • Work with business and technical leads to determine scope and priorities for product development cycles
  • Work with development teams to ensure that they understand the vision for eliminating Technical Debt and enabling future feature functionality and are designing the right solutions for the applications in scope
  • Develop appropriately detailed specifications and Acceptance Criteria for business enablement, technology enablement and tech debt features so that they are clearly understood by the development teams
  • Inspire and motivate the development teams to deliver innovative and exciting solutions with an appropriate sense of urgency
  • Act as an ambassador for the product internally and externally, and as the primary technical contact for queries related to the applications when it comes to Technical Debt
  • Work with key stakeholders across the Release Train to ensure successful Tech Debt/BAU releases

Required Skills:

  • Minimum of 5-10 years’ experience working in Agile methodology and a deep understanding of various phases of the Software Development Life Cycle; preferably in Business Analyst / Product Owner role
  • Ability to communicate clearly and effectively with both technology/development
  • Experience in developing and maintaining an appropriately prioritized backlog of user stories for implementation by the team
  • Proven collaborative abilities with Application Managers/ Platform Owners and Development
  • Leads to convert Business and Technical Enablement/ Tech Debt/ Automation Backlog/ Sonar
  • Quality Improvement/ GIS Findings/ OAD fixes into user stories for the development teams to implement
  • Prior work with business and technical leads to determine scope and priorities for product development cycles

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-20053487

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
200 N College St, NC, Charlotte, 28255