Officer, Operations Analyst Markets, Malaysia

Job Description:

About Bank of America:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Position Description

Incumbent will be part of the team where client implementation, trade support, and regulatory reporting is performed for the Global Markets Operations and Middle Office team for Bank of America Malaysia Berhad. Candidate must also be on hand to offer premium Client service and deal with all Client queries and manage the relationships between our Clients and internal BofA departments. Up to date market knowledge on key initiatives and developments within the client implementation, trade support, regulatory reporting space are essential. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all operational issues and will act as Client advocate within BofA to ensure all clients’ needs are met. Incumbent needs to also focus on delivering best practices and operational excellence.

Key Responsibilities

• Capture of post trade date cancel and amends;
• Capture of all bond transactions within GBS NIS;
• Regulatory (inputter role) and other reporting to ensure appropriate segregation of duties within the Global Markets Operations team for Bank of America Malaysia Berhad; and
• Rolle will cover preparation of regulatory reports, two of which are currently experiencing high volumes owing to new business embarked upon by the bank, requiring more manual input & intervention by team. Volumes requiring manual intervention have increased fourfold on the back of the new business.

Individual will directly interact with Front Office, Sales, Risk and Business Supervision for roles 1, 2 and 3 above, and with Regional Management and Senior Management locally on role 4 to ensure that all deliverables are met in a timely manner and accurately.

Key Requirements

• Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner. 
• Excellent communications skills and ability to present to an audience. 
• Ability to work under pressure in a team environment. 
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate. 
• Previous experience within a client service team with particular focus on DMA and OTC settlement. 
• Knowledge of Operational Risk, Client Money Protection and Funding

Other Qualifications

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world